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Our Support Team

Are you looking for computer support? Do you keep running into a technical issue at work? Perhaps you?re interested in talking to an IT expert about the best way to leverage your technology? Some of the most day-to-day IT issues you experience can be resolved with the right support team – and IT support doesn?t need to be expensive or cause more headaches. Info Advantage makes it easy. In order to maximize your profitability, your business IT ecosystem has to be working efficiently at all times. We provide Outsourced IT Helpdesk Support, Professional Server Support, and 24/7 Help Desk! Outsourced IT Helpdesk Support: Here to produce results, our flat-rate service plan will deliver your company enterprise-level IT support and solutions that are tailor-made to relieve all of your organization?s technology-induced pain points. Budget your IT with a predictable flat-rate service plan, reduce costly downtime, and ensure that your employees can focus on their task and not your IT! Professional Server Support: Your servers are the center of your business infrastructure and need special attention to keep your data coordinated and moving efficiently. We specialize in remote and on-site server management and remediation services. You can maximize server uptime and get the peace of mind of knowing your servers are being watched 24x7x365. Extend the breadth of your computing infrastructure with powerful hypervisor technology. Our monthly flat rate services eliminate the per-incident charges that would normally hinder your organization?s overall ability to remain profitable! 24/7 Help Desk Support: Lastly, we really are a one-stop shop for all of your IT support needs. You can mitigate risk with remote support so solving IT problems doesn?t put stress on your internal staff. Our experienced technicians know that you need your IT up and running properly. With our comprehensive managed service plans, you can talk to one of our certified technicians any time you need it. With Managed IT, you get full access to professional support, goal-oriented solutions, and downtime-preventing maintenance. No matter what you need, Info Advantage is here to help! Contact us today to get more information about our leading support team.

People, Process & Procedures

Do you know what it takes to master security in the business world? We believe it?s the ?Three P?s? also known as your people, your processes, and your procedures! Here are a few facts for you to consider: Human error results in 95% of all cybersecurity attacks. (People) Every 14 seconds ransomware infects a business computer. (Processes) 43% of all attacks directly target small businesses. (Procedures) Cybersecurity should be top priority for businesses of all shapes and sizes. To safeguard yourself against a data breach, you need an IT team to help guide you through the increasing threat environment. At Info Advantage, we understand that in order for cybersecurity to be effective, aside from the statistics above, you also need to be aware of some key elements from each of the Three P?s:  People: Employees can represent one of your business?s greatest cybersecurity risks. Conducting regular training sessions throughout the year is a great way to keep employees aware of potential scams and ways that they can affect your business. Training programs can also go a long way towards creating a strong culture of cybersecurity within your organization. Well informed employees are an asset and form a terrific line of cybersecurity defense ? think of them like a human firewall! Processes: A series of strategies that allow you to proactively respond to cybersecurity incidents are imperative. They also help minimize the chance of a cybersecurity incident occurring in the first place! Do you have a healthy cybersecurity posture with the right policies in place, reoccurring trainings, and a set of standard behaviors to support every area of the business that uses technology? It?s critical to have a proven process and series of actions to follow so you can achieve specific security goals. Procedures: How is your IT team approaching its cybersecurity strategy? Procedures should focus on the technology tools that can be automated to facilitate rapid detection and mitigation of threats. Your IT should be aligned with your business goals and have one system for analyzing and acting on threats and prioritizing your assets. The established way of efficiently doing daily operations should be aligned around the best use of your technology ? and it starts with having the right-sized solutions in place. If you have one major takeaway, let it be that it?s not enough to cover just one element. A business security strategy needs to have best practice when it comes to people, process, and procedures. If your business has mastered cybersecurity, then awesome. If not, are you ready to learn more about how we can assist you in these areas? Contact us today to make sure your business is protected.