Is Your MSP On Santa’s Naughty List?

Santa keeps his naughty or nice list well protected, but can you say the same for your current Managed Service Provider (MSP)? As president of an MSP for over twenty years, I’ve witnessed the negative impact a “naughty” MSP can have on your business leading to potential security/compliance risks, operational inefficiencies, and financial loss.

Having been in business since 1992, I’ve encountered numerous horror stories from clients about their past MSPs. To help you avoid similar pitfalls, I’ve compiled a list of 7 key signs that your current MSP might be on the naughty list this year:

1. 1. Poor Communication – Slow or unresponsive to emails, calls, or support tickets. Difficulty in explaining technical issues or solutions. Failure to provide regular updates on projects, system performance, or security status.
   2. Lack of Proactive Monitoring – Only responds to issues after they arise instead of anticipating and preventing problems. Failure to monitor systems and networks consistently, leading to missed threats or performance issues.
   3. Limited Expertise or Outdated Knowledge – Inability to keep up with the latest trends, technologies, or cybersecurity threats.
   4. Inconsistent Service Quality – Frequent technical issues or downtime affecting business operations. Long response times or unresolved issues. Working with under-trained technicians.
   5. Security Vulnerabilities – Failing to implement proper security protocols, leading to data breaches, ransomware attacks, and other security threats. Not ensuring your system meets industry regulations or compliance standards.
   6. Poor Customer Satisfaction – Consistently poor feedback from clients regarding their experience. Treating clients as transactions rather than long-term partners.
   7. Unreliable Vendor Relationships – Not having strong relationships with key technology vendors, resulting in delays, limited resources, or lack of access to the best solutions.

Choosing the right MSP is crucial for the health and security of your business. Make sure your provider is trustworthy, proactive, and capable of supporting your organization’s unique needs.

As an Info Advantage partner, you’ll experience efficient and high-quality IT consulting and support. Contact us today to learn more about our flat-rate managed IT services or to schedule a consultation.

Linda Weller

President, Info Advantage

Email: Sales@info-adv.com

Phone: (585) 331-8718