Employee Spotlight
Employee Spotlight: Luke Rosamilia
This month, we're excited to shine the spotlight on Luke Rosamilia, whose passion for building relationships and helping others succeed makes him an invaluable member of the Info Advantage team.
As a Client Success Representative, Luke serves as a trusted advocate for our clients, ensuring they receive the support, communication, and strategic guidance they need to achieve their technology goals.
Before joining Info Advantage, Luke built an impressive career in the publishing and marketing industries. His professional journey included working for a small publishing company with its own production department, editing college textbooks and even contributing to a contract for Facebook. These experiences sharpened his communication skills, attention to detail and client-focused approach - qualities that continue to serve him well today.
At Info Advantage, Luke's primary focus is client success. He takes the time to understand each client's unique priorities, helps facilitate clear communication between clients and our Technical Services Team, and works to ensure every client sees real value in the services we provide. What he enjoys most is building lasting relationships, solving problems, and helping organizations get the most from their technology investments.
As a child, Luke dreamed of becoming a lawyer, a career that would have combined his love of communication and advocacy. Today, those same strengths are reflected in the way he represents and supports our clients every day.
Outside of work, Luke is an avid reader with an ever-growing list of favorite books, including I Cheerfully Refuse by Leif Enger, Brideshead Revisited by Evelyn Waugh, and The Way of Kings by Brandon Sanderson. He also enjoys gathering with friends for strategic board games, discovering new music, volunteering at his local church, and exploring the beautiful trails and parks throughout the Rochester area.
One of Luke's greatest inspirations is Ralph, the director of the Adirondack summer camp where Luke worked during his college years. Ralph's leadership, humility, and genuine care for others left a lasting impression and helped shape Luke's own approach to serving people.
Luke also had the opportunity to spend three weeks studying in Vienna during college, an experience that broadened his perspective and appreciation for different cultures.
When it's time to unwind, Luke enjoys films like Toy Story, The Lord of the Rings: The Two Towers, and Paris, Texas. His favorite superhero is Christopher Nolan's Batman, and some of his favorite binge-worthy series include Midnight Mass, The Office, and Arcane. While he enjoys traveling, one destination will always top his list - the Adirondacks, where the natural beauty and peaceful surroundings never fail to recharge him.
Please join us in celebrating Luke and the dedication, care, and commitment he brings to our clients and the Info Advantage team every day!
“I am delighted to share our overwhelmingly positive experience with Info Advantage, our chosen telecommunications partner, as Camp Stella Maris underwent a much-needed switch to our phone system earlier this year. As a nonprofit organization, we were not only seeking efficiency and reliability but also a provider that aligned with our values and supported our community. The transition to Info Advantage’s phone system has been nothing short of seamless, and the impact on our daily operations at Camp Stella Maris has been truly remarkable. From the initial consultation to the ongoing support, Info Advantage has demonstrated an unwavering commitment to excellence and a genuine understanding of our unique needs as a nonprofit. What sets Info Advantage apart is not only their state-of-the-art technology but also their dedication to providing value-driven solutions. As a nonprofit, every penny matters, and Info Advantage has proven to be a cost-effective choice without compromising on the quality of service. Their team took the time to understand our organization’s communication requirements and tailored a solution that not only meets but exceeds our expectations. The reliability of Info Advantage’s phone system has significantly enhanced our ability to connect with our stakeholders, donors, and the families we serve. The crystal-clear audio quality and user-friendly interface have streamlined our communication processes, allowing us to focus more on our core mission of providing a transformative camp experience for children. What truly stands out about Info Advantage is their commitment to the local community. Being a local company, they understand the importance of supporting nonprofits like ours. Their team has gone above and beyond to ensure that our transition was smooth, offering personalized support and demonstrating a genuine interest in the success of Camp Stella Maris. In conclusion, I wholeheartedly recommend Info Advantage to any organization, especially nonprofits, seeking a reliable, efficient, and value-driven phone system. Their dedication to excellence, coupled with their understanding of the unique needs of nonprofits, makes them an invaluable partner for organizations looking to make a positive impact in their communities. Thank you, Info Advantage, for not only providing us with a top-tier phone system but for being a true partner in our mission.”
JOHN QUINLIVAN, EXECUTIVE DIRECTOR
Camp Stella Maris
“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”
BETTY SUE MILLER
Director Hoag Library
“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”
ADAM DEKRAMER
IT Manager VP Supply Corp
“In 2015, our office space was nearly a complete loss in a fire damaged building. Everything we had was either reduced to rubble or soaked with water. We had been utilizing Info Advantage for several years for maintenance of our computer network and replacement of portions of it. They arose to the occasion helping us be able to get back to business. First, they had all our data recovered from our water soaked server. They then put together a completely new network for us. From the research we did at the time, we found that Info Advantage was providing us a relatively cost effective system that suited us very well. We especially appreciate the guidance they provided helping us with our selections.”
SCOTT POWELL, PRINCIPAL
AIA Architectura PC / Rochester, NY
“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”
CLINT SCHWAB
Durst Imaging / Rochester, NY
“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”
BETTY SUE MILLER
Director Hoag Library
“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”
ADAM DEKRAMER
IT Manager VP Supply Corp
“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”
CLINT SCHWAB
Durst Imaging / Rochester, NY
How We Streamline Communication
Our approach to communication services starts with your goals. We design systems that align with how your people work, then support them through proven infrastructure and responsive, hands-on service every step of the way.
Needs-Based Design
We evaluate your workflow, locations, and team structure to build communication systems that fit real business use, ensuring tools are aligned with how your people actually communicate and operate every day.
Clear User Training
We provide hands-on training, detailed user resources, and guided onboarding to make sure your entire team understands, adopts, and confidently uses your new communication tools without confusion or productivity loss.
Quality First
We prioritize consistent call quality by configuring bandwidth, failover, and prioritization settings that ensure high performance and reliability for voice, video, and messaging, even during peak usage or network strain.
Scalable Architecture
Your communication system is designed to scale smoothly, allowing your business to add users, expand services, and adopt new tools easily without costly replacements or disruptive infrastructure changes.
What is the iaGuardian Suite?
Over the years, we’ve allowed our managed IT service offering to mature and evolve. We realize that the days where simply ensuring that your computers were working properly are far behind us. Today, businesses require technology that drives productivity, encourages collaboration, and is both easily accessible and immaculately secure. That’s why we created this set of technology solutions designed to enhance, support, and protect your business.
Frequently Asked Questions
Can I Keep My Existing Phone Numbers?
Yes, we can port your current numbers into the new platform. Your customers will not notice a change, and your staff can continue using familiar extensions and contact methods.
What Features Does HostedPBX Include?
HostedPBX includes auto-attendants, call routing, voicemail-to-email, mobile app integration, call recording, conferencing, and more. We customize features based on your team’s workflow and communication habits.
Do I Need New Hardware?
Not necessarily. Many VoIP solutions work with existing phones or softphone apps. If upgrades are needed, we guide hardware selection to fit your budget and functionality goals.
What About Remote Workers?
Our unified communications tools are designed for distributed teams. Users can access the system from any location, with consistent call quality and secure access to business tools.
How Do You Ensure Call Quality?
We evaluate and optimize your network for VoIP traffic. We also monitor voice traffic, prioritize bandwidth, and configure failover options to maintain quality and reduce dropped calls or jitter.
Location
155 Sanford St Rochester,
NY 14620
Company
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