Submit a request for Emergency IT Technical Support
Our IT technical support is designed to support customers experiencing issues requiring extremely quick and effective.
We understand that your system outages and emergencies don’t always occur within business hours.
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For emergency support requests:
If your systems are down and critical work is not able to be completed, use the form on this page to notify us of your emergency.
Once the form is submitted a technical support engineer will contact you shortly.
Our emergency technical support procedures follow a standard escalation process.
You may also call (585) 254-8710 to report an emergency.
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For routine support requests:
Contact our Help Desk at (585) 254-8710
Submit an email to support@info-adv.com
or use our Online support request forms.