Employee Spotlight
Connect your teams through a single unified communications platform.
Replace outdated phone systems with reliable hosted PBX technology.
Scale your communications as your business grows or changes.
Improve uptime and call quality through secure VoIP infrastructure.
Reduce telecom costs with flat-rate pricing and SIP trunking.
Integrate voice and video into business processes seamlessly.
Make every interaction clear, professional, and productive.
Employee Spotlight: Nick Wetherwax
At Info Advantage, we love showcasing the incredible people who make our team special. This month, we’re shining the spotlight on Nick Wetherwax, our Senior Director of Technical Solutions.
🚀 Professional Journey
Nick’s career path in IT began during college, where he worked as a Repair Technician for a local ISP, troubleshooting internet service issues. After graduation, he joined Info Advantage as a Helpdesk Technician, gaining firsthand experience in how businesses depend on IT to operate effectively.
From there, Nick went on to hold pivotal roles as Network Engineer and IT Manager for a local manufacturing company, and later as IT Director for a Buffalo medical imaging practice. Through these experiences, Nick discovered a passion for business-to-business IT services, where every client presents unique challenges and opportunities. That passion eventually brought him back to Info Advantage and the world of managed IT.
💼 Current Role at IA
As Sr. Director of Technical Solutions, Nick ensures IA’s services are delivered seamlessly. He coordinates resources, oversees project deliverables, and continuously optimizes our technology stack and internal toolset—always with the goal of better serving our clients.
❤️ What I Love About My Role
Nick shares:
“Working in a smaller company environment feels more personal and genuine than being in a large corporate setting. That sense of authenticity carries through to our customers in a way that’s both relatable and appreciated.”
👦 A Look Back
While young Nick once dreamed of becoming a police officer, life had other plans. His path led him into IT, where he found his true calling.
🌳 Outside of Work
Nick enjoys spending time outdoors - hunting with his dad and brothers or riding motorcycles. Growing up on a dairy farm shaped his values and work ethic, and he proudly says he wouldn’t trade that childhood for anything.
⭐ Inspirations & Favorites
What I Admire Most: Faith, courage and progress
Unique Life Experience: Growing up on a farm
Superhero: Spiderman (90’s cartoon version - not the hipster Tom Holland one!)
Book: It Takes What It Takes by Trevor Moawad
Movie: Gladiator
Favorite Place to Visit: The Jersey Shore - unapologetically Nick and his wife Kassidy love it.
Binge-Worthy Show: Jersey Shore - also unapologetically
💙 Giving Back: Open Heart Outlaws
One of the most meaningful chapters in Nick’s life began after his dad was injured in a work accident. Out of that experience, he co-founded Open Heart Outlaws, a nonprofit that provides support to working-class families in need. Their mission: to ensure no one has to navigate life’s toughest challenges alone.
👉 Learn more at www.openheartoutlaws.org or follow @openheartoutlaws on social media.
✨ Nick’s journey is a testament to resilience, community and purpose-driven leadership. We’re grateful to have him on the Info Advantage team!
Employee Spotlight: Brittany Tenn
At Info Advantage, we’re thrilled to welcome Brittany Tenn to the team as our newest Client Success Representative! With a strong background in customer service and a talent for building lasting relationships, Brittany brings a wealth of experience and a vibrant energy to our team.
Before joining us, Brittany spent four years as a Service Manager at a pest control company, where she mastered the art of keeping customers informed, supported, and satisfied. Now, she’s channeling that same dedication into her role here — handling everything from manufacturer renewals and order processing to billing reconciliation and administrative reporting.
When asked what she loves most about her role, Brittany doesn’t hesitate: “The work environment.” That team-first mindset and positive attitude are already making a big impact!
Outside of work, Brittany has a passion for anime, video games and writing poetry, a creative combo that reflects her thoughtful, imaginative spirit. She’s also a former college soccer goalkeeper, and not just any goalie — Brittany broke the record for most saves in a single season, ranked 10th in the country for saves per game, and 4th nationally in total season saves. Talk about a powerhouse!
She admires her father most, finds peace in nature, and loves to get lost in a good binge-watch of Bridgerton. Her favorite book is Think and Grow Rich by Napoleon Hill, and her favorite superhero? Batman, of course.
We’re so excited to have Brittany on the team. Her drive, attention to detail, and commitment to client satisfaction are already helping us raise the bar.
Welcome, Brittany!
Employee Spotlight: Rikki Weller
Meet Rikki Weller, our talented Marketing Executive at Info Advantage!
Rikki wears many creative hats — she’s responsible for everything from social media content and campaign strategy to fun internal branding, events, and, of course, poodle-powered storytelling.
If you follow our social media, you've probably seen her four-legged co-stars: Charlie Chip and Dexter, her adorable mini poodles, and Emmy Lou, her sweet Bernedoodle. Together with the rest of the “IA Poodle Pack – Captain Jack, Wall-e, Kira and Pickles” they help keep our workplace playful paws-itively fun.
Creating content featuring Captain Jack and the other office pups is one of Rikki’s favorite things to do.
Rikki’s love for storytelling extends far beyond Instagram captions. She’s a published author of a young-adult fantasy trilogy:
📚 The Princess and the Locket
📚 The Princess and the Ticking Clock
📚 The Princess and the Ring of Destiny
Her newest novel, Two Sides of One Epic Playlist, is currently being shopped to publishers — so stay tuned!
Before joining Info Advantage in December 2023, Rikki built a diverse and dynamic career. She studied journalism in college, then spent over a decade writing for weekly and daily newspapers. In 2017, she shifted gears into public relations and marketing, working with non-profits and later as a Community Engagement Manager for a solar company.
When she’s not working or writing, Rikki is probably watching one of her many favorite shows. She loves a good binge — from The Summer I Turned Pretty (she’s Team Conrad, in case you’re wondering) to classics like Always Sunny in Philadelphia, What We Do in the Shadows, Bridgerton, Pretty Little Liars, Parks and Recreation, The Office, and Vampire Diaries. She also loves reality tv like The Challenge, Catfish and Below Deck, and can’t help but watch a murder documentary.
Her movie tastes are equally eclectic: Pride and Prejudice (2005), True Lies, The Wizard of Oz, Harry Potter and the Prisoner of Azkaban, and even Pride, Prejudice and Zombies top the list.
A lifelong music fan, Rikki grew up surrounded by a wide variety of genres. She’s especially fond of Blink-182, Maroon 5, Green Day, Ed Sheeran, and of course, Taylor Swift — her all-time favorite.
Her childhood dream? To be April O’Neil from Teenage Mutant Ninja Turtles — which helped inspire her love for journalism. Today, she still loves superheroes, with Captain America as her favorite (though she has a soft spot for Loki).
Outside the office, Rikki enjoys building Legos, cheering on the Toronto Blue Jays, camping with her husband Michael, and getting back into golf — a sport she played competitively in high school and college. Her favorite holiday is Halloween, and she loves to come up with multiple costumes each October. She’s already got her costumes in the works for this year. Rikki also loves traveling, and true to her Weller last name, her favorite place in the world is Disney.
Originally from St. Joseph, Missouri, Rikki moved to Lockport in 2008 with her mom and stepdad and later settled in Albion with Michael in 2021.
Creative and clever, Rikki brings storytelling and heart to everything she does at Info Advantage. We’re lucky to have her on the team!
“I am delighted to share our overwhelmingly positive experience with Info Advantage, our chosen telecommunications partner, as Camp Stella Maris underwent a much-needed switch to our phone system earlier this year. As a nonprofit organization, we were not only seeking efficiency and reliability but also a provider that aligned with our values and supported our community. The transition to Info Advantage’s phone system has been nothing short of seamless, and the impact on our daily operations at Camp Stella Maris has been truly remarkable. From the initial consultation to the ongoing support, Info Advantage has demonstrated an unwavering commitment to excellence and a genuine understanding of our unique needs as a nonprofit. What sets Info Advantage apart is not only their state-of-the-art technology but also their dedication to providing value-driven solutions. As a nonprofit, every penny matters, and Info Advantage has proven to be a cost-effective choice without compromising on the quality of service. Their team took the time to understand our organization’s communication requirements and tailored a solution that not only meets but exceeds our expectations. The reliability of Info Advantage’s phone system has significantly enhanced our ability to connect with our stakeholders, donors, and the families we serve. The crystal-clear audio quality and user-friendly interface have streamlined our communication processes, allowing us to focus more on our core mission of providing a transformative camp experience for children. What truly stands out about Info Advantage is their commitment to the local community. Being a local company, they understand the importance of supporting nonprofits like ours. Their team has gone above and beyond to ensure that our transition was smooth, offering personalized support and demonstrating a genuine interest in the success of Camp Stella Maris. In conclusion, I wholeheartedly recommend Info Advantage to any organization, especially nonprofits, seeking a reliable, efficient, and value-driven phone system. Their dedication to excellence, coupled with their understanding of the unique needs of nonprofits, makes them an invaluable partner for organizations looking to make a positive impact in their communities. Thank you, Info Advantage, for not only providing us with a top-tier phone system but for being a true partner in our mission.”
JOHN QUINLIVAN, EXECUTIVE DIRECTOR
Camp Stella Maris
“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”
BETTY SUE MILLER
Director Hoag Library
“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”
ADAM DEKRAMER
IT Manager VP Supply Corp
“In 2015, our office space was nearly a complete loss in a fire damaged building. Everything we had was either reduced to rubble or soaked with water. We had been utilizing Info Advantage for several years for maintenance of our computer network and replacement of portions of it. They arose to the occasion helping us be able to get back to business. First, they had all our data recovered from our water soaked server. They then put together a completely new network for us. From the research we did at the time, we found that Info Advantage was providing us a relatively cost effective system that suited us very well. We especially appreciate the guidance they provided helping us with our selections.”
SCOTT POWELL, PRINCIPAL
AIA Architectura PC / Rochester, NY
“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”
CLINT SCHWAB
Durst Imaging / Rochester, NY
“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”
BETTY SUE MILLER
Director Hoag Library
“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”
ADAM DEKRAMER
IT Manager VP Supply Corp
“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”
CLINT SCHWAB
Durst Imaging / Rochester, NY
How We Streamline Communication
Our approach to communication services starts with your goals. We design systems that align with how your people work, then support them through proven infrastructure and responsive, hands-on service every step of the way.
Needs-Based Design
We evaluate your workflow, locations, and team structure to build communication systems that fit real business use, ensuring tools are aligned with how your people actually communicate and operate every day.
Clear User Training
We provide hands-on training, detailed user resources, and guided onboarding to make sure your entire team understands, adopts, and confidently uses your new communication tools without confusion or productivity loss.
Quality First
We prioritize consistent call quality by configuring bandwidth, failover, and prioritization settings that ensure high performance and reliability for voice, video, and messaging, even during peak usage or network strain.
Scalable Architecture
Your communication system is designed to scale smoothly, allowing your business to add users, expand services, and adopt new tools easily without costly replacements or disruptive infrastructure changes.
What is the iaGuardian Suite?
Over the years, we’ve allowed our managed IT service offering to mature and evolve. We realize that the days where simply ensuring that your computers were working properly are far behind us. Today, businesses require technology that drives productivity, encourages collaboration, and is both easily accessible and immaculately secure. That’s why we created this set of technology solutions designed to enhance, support, and protect your business.
HostedPBX
Scalable Cloud-Based Phone Systems
Our hosted PBX replaces physical phone hardware with a reliable cloud-based platform that delivers enterprise-grade features and seamless communication across locations and devices. It is a modern solution built for mobility and clarity.
HostedPBX provides a smarter way to manage your business calls.
Scale up or down quickly without hardware purchases.
Route calls automatically based on roles, hours, or devices.
Use voicemail-to-email and other smart features to increase flexibility.
VoIP Services
Reliable Voice over IP Solutions
Our VoIP platform delivers high-quality business calling over your data network. We prioritize clarity, uptime, and feature access so your teams can communicate clearly and securely whether at home or on-site.
VoIP gives you flexibility without sacrificing quality.
Enable HD voice and conferencing on all devices.
Reduce telecom costs through bundled service options.
Integrate calling with CRM or collaboration tools as needed.
SIP Trunking
Streamlined Carrier Connectivity
We help businesses transition to SIP trunking to cut costs, improve call reliability, and simplify carrier management. Our team handles the configuration and migration to ensure a smooth transition from legacy telecom.
SIP trunking reduces complexity while expanding capability.
Maintain existing systems while lowering telecom expenses.
Simplify your phone service across multiple locations.
Gain flexible, centralized call routing and number control.
Built to Connect and Scale
Our communication tools are selected and supported with your business goals in mind. We ensure your voice, video, and messaging systems are reliable, simple to use, and ready to grow with you.
Communication Experts
We design, deploy, and support communication systems that reduce friction and improve clarity. Our expertise helps organizations connect teams, streamline operations, and unify messaging across departments, locations, and remote work environments with confidence.
Implementation Support
Our team manages every phase of deployment, from planning and configuration to training and optimization. We ensure your unified communications system works seamlessly for your business from day one with ongoing expert assistance.
Long-Term Flexibility
We build solutions that grow with your business. As your needs evolve, your system can expand, adapt, and integrate new tools without requiring major overhauls, preserving your investment and operational continuity long term.
All-in-One Service
You get complete communications support in one place. We provide the technology, setup, training, and maintenance so you can avoid vendor sprawl and keep your operations aligned, efficient, and easy to manage continuously.
Frequently Asked Questions
Can I Keep My Existing Phone Numbers?
Yes, we can port your current numbers into the new platform. Your customers will not notice a change, and your staff can continue using familiar extensions and contact methods.
What Features Does HostedPBX Include?
HostedPBX includes auto-attendants, call routing, voicemail-to-email, mobile app integration, call recording, conferencing, and more. We customize features based on your team’s workflow and communication habits.
Do I Need New Hardware?
Not necessarily. Many VoIP solutions work with existing phones or softphone apps. If upgrades are needed, we guide hardware selection to fit your budget and functionality goals.
What About Remote Workers?
Our unified communications tools are designed for distributed teams. Users can access the system from any location, with consistent call quality and secure access to business tools.
How Do You Ensure Call Quality?
We evaluate and optimize your network for VoIP traffic. We also monitor voice traffic, prioritize bandwidth, and configure failover options to maintain quality and reduce dropped calls or jitter.
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