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Info Advantage Blog

Info Advantage has been serving the Upstate New York area since 1993 , providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Our Support Team

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Are you looking for computer support? Do you keep running into a technical issue at work? Perhaps you’re interested in talking to an IT expert about the best way to leverage your technology? Some of the most day-to-day IT issues you experience can be resolved with the right support team - and IT support doesn’t need to be expensive or cause more headaches. Info Advantage makes it easy. In order to maximize your profitability, your business IT ecosystem has to be working efficiently at all times. We provide Outsourced IT Helpdesk Support, Professional Server Support, and 24/7 Help Desk!

Outsourced IT Helpdesk Support: Here to produce results, our flat-rate service plan will deliver your company enterprise-level IT support and solutions that are tailor-made to relieve all of your organization’s technology-induced pain points. Budget your IT with a predictable flat-rate service plan, reduce costly downtime, and ensure that your employees can focus on their task and not your IT!

Professional Server Support: Your servers are the center of your business infrastructure and need special attention to keep your data coordinated and moving efficiently. We specialize in remote and on-site server management and remediation services. You can maximize server uptime and get the peace of mind of knowing your servers are being watched 24x7x365. Extend the breadth of your computing infrastructure with powerful hypervisor technology. Our monthly flat rate services eliminate the per-incident charges that would normally hinder your organization’s overall ability to remain profitable!

24/7 Help Desk Support: Lastly, we really are a one-stop shop for all of your IT support needs. You can mitigate risk with remote support so solving IT problems doesn’t put stress on your internal staff. Our experienced technicians know that you need your IT up and running properly. With our comprehensive managed service plans, you can talk to one of our certified technicians any time you need it.

With Managed IT, you get full access to professional support, goal-oriented solutions, and downtime-preventing maintenance. No matter what you need, Info Advantage is here to help! Contact us today to get more information about our leading support team.

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People, Process & Procedures

Three Ps

Do you know what it takes to master security in the business world? We believe it’s the “Three P’s” also known as your people, your processes, and your procedures! Here are a few facts for you to consider:

  • Human error results in 95% of all cybersecurity attacks. (People)
  • Every 14 seconds ransomware infects a business computer. (Processes)
  • 43% of all attacks directly target small businesses. (Procedures)

Cybersecurity should be top priority for businesses of all shapes and sizes. To safeguard yourself against a data breach, you need an IT team to help guide you through the increasing threat environment. At Info Advantage, we understand that in order for cybersecurity to be effective, aside from the statistics above, you also need to be aware of some key elements from each of the Three P’s: 

People: Employees can represent one of your business’s greatest cybersecurity risks. Conducting regular training sessions throughout the year is a great way to keep employees aware of potential scams and ways that they can affect your business. Training programs can also go a long way towards creating a strong culture of cybersecurity within your organization. Well informed employees are an asset and form a terrific line of cybersecurity defense – think of them like a human firewall!

Processes: A series of strategies that allow you to proactively respond to cybersecurity incidents are imperative. They also help minimize the chance of a cybersecurity incident occurring in the first place! Do you have a healthy cybersecurity posture with the right policies in place, reoccurring trainings, and a set of standard behaviors to support every area of the business that uses technology? It’s critical to have a proven process and series of actions to follow so you can achieve specific security goals.

Procedures: How is your IT team approaching its cybersecurity strategy? Procedures should focus on the technology tools that can be automated to facilitate rapid detection and mitigation of threats. Your IT should be aligned with your business goals and have one system for analyzing and acting on threats and prioritizing your assets. The established way of efficiently doing daily operations should be aligned around the best use of your technology – and it starts with having the right-sized solutions in place.

If you have one major takeaway, let it be that it’s not enough to cover just one element. A business security strategy needs to have best practice when it comes to people, process, and procedures. If your business has mastered cybersecurity, then awesome. If not, are you ready to learn more about how we can assist you in these areas? Contact us today to make sure your business is protected.

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Our Three Uniques

3 Uniques

We know how important it is to have the right ally to help guide your business.

At Info Advantage, we’ve been serving the IT industry since 1992, providing leading technology solutions, technical helpdesk support, and consulting to small and medium-sized business. Simply put, we help businesses improve their overall business strategy with the use of the right technology.

The Info Advantage Proven Process provides a clear roadmap to create consistency and deliver an optimal client experience. This is what we do best and how we do it and we want to share it with you. While that explains who we are and what we do, what really sets us apart are our 3 Uniques:

Our People Are Authentic: The entire Info Advantage organization has a dedicated focus on being human, it is even documented as one of our Core Values! We understand that we are all human and keep that in the forefront of our approach with every single business and their employees.

We Have Clients, Not Customers: A client values a vital partnership in which Info Advantage is an integral part of their corporate team. Clients rely on us for advice on best practices, budgeting, future planning, and goal setting. We consistently seek to convert procurement customers to strategic clients.

A Customized, Accommodating, Complete Technology Service Provider: We are consultants. We design, procure, install, and support technologies that connect businesses to their customers. Our differentiator is our ability to translate operational needs to technology initiatives, navigate manufacturers, and align the best solutions to solve business needs.

Is your business leveraging technology? Are you benefiting from the right-sized solutions? We’re driven by the philosophy that if we help your business to solve their IT issues so that you become more profitable and successful, then we will inherently grow along with you.

We only speak from experience and best practices that we’ve honed over the years to make our services work for YOUR business needs. To learn more about us, our leadership, our proven process, or our IT services, visit our website! We would love the chance to get to know you and your organization.

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What Do Core Values Mean To Us?

Back in April, we introduced you to our Core Values. As we continue to grow as a company, our team continues to grow within these core values. While we have broken down these core values before, what better way to dive deeper into these values than to ask our own team members what these values mean to them?

Passion: “When I think about Passion & Info Advantage, I think about the work we do as an organization and the clients we do the work for.  At all times, we strive to provide our clients with expert guidance, based upon best business practices, while also building valuable relationships.  In everything we do, we give our best so we all can achieve our best.” – Matt Christensen, Manager of Technical Services

Nimble: “Being able to stay current with the latest technologies. Ability to juggle multiple tasks simultaneously, and the skill of working on a single task but being aware of what is going on with other co-workers in your environment and being able to break away from your task to assist.” – Todd Glick, Senior Systems Engineer

Relentless Perseverance: “No matter what the issue is, our team at IA always looks for a solution. We never stop until a solution is found that supports and helps our clients be productive. We are relentless on making sure our clients are productive no matter the time or day!” – Tim Coffey, Systems Engineer

Teamwork: “Teamwork at Info Advantage is about being dedicated, driven and selfless. We are motivated to help each other succeed. Our team is incredibly flexible and tenacious when it comes to working an issue, whether it be the tenth time we have seen this type of issue or the first time for all of us.” – Shawn Ridgway, Helpdesk / Network Technician

Human: “Fulfilling the human part of the core values is the best part about working at Info Advantage. Whether it comes to looking out for a fellow team member in need or just lightening the mood on a tough day, I absolutely enjoy the ability to help everyone at the office. Not to mention, it never hurts to have a good laugh when you’re at the office!” – Ryan Wolfe, Helpdesk / Network Technician

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Don't Miss Our Next Event!

Sophos

In today’s business environment, antivirus software and firewall are no longer enough to protect you.

Info Advantage’s fully managed cybersecurity solutions are proven to solve all the common pain points for the modern business. Simply put, we can protect your endpoints from both external and internal threats. From mobile devices to unified threat management - and endpoint security to 24/7 network security - our managed cybersecurity solutions make protecting your business a priority. That’s just one of the reasons why you won’t want to miss our upcoming webinar.  

In partnership with Sophos, a worldwide leader in next-generation cybersecurity, we’re hosting a 45-minute webinar that will discuss the current threat environment, what threat hunting really is, why you need it, and some basics on how to do it effectively using leading solutions. We’ll just give you the facts.

Protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats, Sophos delivers a broad portfolio of advanced products including Managed Threat Response (MTR). It provides 24/7 threat hunting, detection, and response that is delivered by an expert team as a fully managed service. This product helped deliver them as a winner of “Best Managed Security Services Offering” at the Channel Partner Insights Innovation Awards in 2020, just another reason why we’re proud to bring this solution to light in our upcoming webinar.

Speakers for the event will be Chris Chan, Manager of Solutions Sales at Info Advantage, and Joel Durant, Senior Sales Engineer at Sophos. Just 45 minutes to hear from experts and better protect yourself. Register today to reserve your spot and join us on June 30th!

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Why Work For Info Advantage?

We are currently on the search for new team members to join us at Info Advantage! All current job opportunities can be found here. As you think about applying for a job with us, the thought might cross your mind – why Info Advantage? Good thing for you, we have asked our team why they enjoy working with us to get you more acclimated with us.

The top answer, unsurprisingly, was “a great team."

We have mentioned it before and we will mention it again. Info Advantage is a team. We do not refer to ourselves as “employees” because that is not what we are. Our office supports each team member as if we were an actual family. We come to work daily to support each other in our roles to better serve the company. Essentially, the company as a whole is greater than the sum of its parts.

As a team, we make sure to spend time focusing on team building. This includes our “fun food Fridays.” During the summer, this includes grilling and playing games. We can often be found on a Friday afternoon playing cornhole or Kanjam in our parking lot, which never disappoints. Another popular reason to come work for Info Advantage? We have dogs at the office! More often than not, you will see three poodles running around the office and keeping the mood light. Spending 40 hours a week at the office is much easier when you have a furry friend to keep you company.

These are just a few of the many reasons you should come join our team at Info Advantage! Not only are we focused on our team but we also spend a large amount of time making sure we are learning about the latest and greatest technologies to ensure we provide the best solutions for our customers. Please feel free to share our current job openings with anyone you think might be a good fit! 

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The Power of Threat Hunting

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When is the last time you thought about your level of vulnerability to cyber threats?

Cyber threat hunting is an active search through your networks, endpoints, and databases to hunt malicious or risky activities that have dodged detection by your existing tools. Proactive cyber threat hunting tactics have evolved to use new threat intelligence on previously collected data to categorize potential threats in advance of attacks and that’s something everyone should be thinking about.

 

In the VMware GlobMTR Reportal Threat Report, which interviewed over 3,000 IT leaders from 13 different countries, it found that 80% of internal IT teams are starting to formalize their processes and that trends are moving in the right direction for the industry overall. People now understand its importance. It’s easy to understand it once you’ve been breached – but we suggest not waiting for that to happen.

Having a good a security posture starts with gaining information. Info Advantage is able to tailor a security strategy paired with Sophos comprehensive threat analytics to help gain full visibility into your environment. Once our experienced technicians assess the capabilities your network requires, we implement the best solution.

Browse this Example Managed Threat Response (MTR) Monthly Report to see the threat data we focus on and how comprehensive it is. You deserve to know what’s happening in your business.

 

It’s also important to understand many businesses can’t afford to believe that their security system is impenetrable. You must remain vigilant for the next threat rather than sit back and wait for threats to strike. Could your organization benefit from improved cybersecurity protection? Are you ready to get a trusted, long-term solution in place? Contact us today to learn more.

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Your Security Should Be Top Priority

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The cybersecurity landscape is changing every single day. Many internal IT teams in small to medium sized businesses are stretched to their limits, finding it challenging to manage the multiplying threats and to decipher real risks from false alarms – and we know time is money.

Security Operations Center as a Service (SOCaaS) is a type of managed service that is cloud-based, built on a software-as-a-service platform, that goes beyond traditional managed security services. SOCaaS includes all of the monitoring and management of intrusion detection systems, firewalls, antivirus and antispam systems, virtual private networks, and advanced endpoint detection and response.

Info Advantage helps you bolster your security posture without adding another tool to your existing tech stack. By choosing SOCaaS, your organization is making a focused investment to reduce risk! This solution also helps to:

  • Understand your business objectives and priorities.
  • Define your priorities in terms of risk and threat intelligence.
  • Establish your required service capabilities for current and long-term.
  • Define your control and technology requirements based on your service capabilities.
  • Review your technology to maximize your current investment and align with your goals.

You can download this Checklist For Outsourcing Your SOC for more details on key benefits.

Many organizations are waging an internal battle against the growing costs and complexity of their security architecture. Transforming your security operating model puts you back in control of detecting vulnerabilities and threats, and if the worst happens, it helps you to manage incidents with minimum impact on the business.

As a leading technology consulting company, Info Advantage helps businesses to improve operational efficiency, increase productivity, and strengthen network security using technology. Eliminate IT issues before they cause expensive downtime so you can continue to drive your business forward. Contact us today to learn more about Info Advantage and our SOCaaS capabilities so you can protect your business.

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Our Core Values

Over the past year, we at Info Advantage have taken the time to define what matters to us. Not only as team members but as people.

Throughout this process, we have created what we refer to as our “Core Values”. The Oxford English Dictionary defines a core value as, “a principle or belief that a person or organization views as being of central importance.” At Info Advantage, our core values not only represent who we are but what we do and how he handle obstacles in our path. We define our core values in five categories.

  1. Passion
  2. Nimble
  3. Relentless Perseverance
  4. Teamwork
  5. Human

When walking throughout our office at 155 Sanford Street in downtown Rochester, you will find yourself reminded about these five core values. We are passionate about the work we do and the business we are in. Technology remains a quickly growing industry that provides many opportunities to learn. We display our ability to be nimble by always learning about new solutions, while evolving and adapting with the latest and greatest technologies. Our relentless perseverance is on display with our never quit attitudes. Our technicians and sales people are always looking for the best, most effective resolution for the end user.

Teamwork is the ability to work together and use the talents of others, putting clients’ needs first before those of any personal gain or accolades. We consider ourselves team members at Info Advantage, not employees. We do whatever it takes to make sure each employee is on-board and swimming with the current.

Last but certainly not least, we are respectful and approachable, while displaying integrity. We also happen to always maintain a sense of humor. In our offices, there is no such thing as a “stupid question”. We are always here to help teach the customers and put a smile on their face as well. We strive to make each end user’s experience with Info Advantage a special one.

In the coming weeks, we will dive deeper into each of the five core values by asking our team members what each core value means to them. Stay tuned to learn more about our core values and our individual team members!

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The Rise of Security Threats

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One single vulnerability is all an attacker needs.

IT security is no longer about simply buying and installing the right firewall or antivirus software for your business, cybersecurity is now a constantly evolving necessity. In today’s business environment, your cybersecurity posture needs to be taken very seriously. Info Advantage can help with that.

Business of all sizes are now being targeted by cybercriminals, with smaller businesses becoming a more frequent target. Why is that? Unfortunately, small businesses are usually easier to break, and the payoff for the hacker is still worth the effort.

Is your cybersecurity protection where it needs to be?

These cybersecurity facts will further help you understand the recent increase and importance:

  • The yearly cost of cybercrime is over $600 billion.
  • Of all attacks, 43% directly target small businesses.
  • Human error results in 95% of all cybersecurity attacks.
  • Every 14 seconds ransomware infects a business computer.

At Info Advantage, we help businesses meet and exceed industry compliances. We’re committed to guarding your data, your staff, your customers, and we do so through 24/7 managed IT security.

Instead of just focusing on antivirus and firewall software, we focus on all aspects of IT security, including: Enterprise-Level Security, 24/7 Network Security, Unified Threat Management, Endpoint Security, Mobile Device Management, Email Encryption, Spam Protection, Compliance, Penetration Testing, and Multi-Factor Authentication. In fact, our iaGuardianSecure technology solution offers the ultimate package. With the massive rise in targeted phishing attacks, and the increase in connected endpoints across every network, don’t leave your cybersecurity to chance. Hackers will find you.

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Do you want to save time and money?

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The Cloud is changing the face of business computing. The right hosted solution ensures your company is delivered a secure and efficient computing infrastructure that enables you to focus on your daily operations. It presents solutions for all common business needs; from e-mail, to communications, to a full-scale hosted infrastructure. It enhances productivity anywhere.

With that in mind, Info Advantage has partnered with Zadara, a vendor known to be one of tech’s fastest growing companies according to Deloitte. They are industry leader in Edge Computing, which is an open IT architecture that features decentralized processing power, enabling mobile computing and Internet of Things (IoT) technologies. It allows data to be processed by a device itself or by a local computer or server, rather than being transmitted to a data center.

In just 10 years, Zadara has been able to establish over 300 edge Cloud locations, which provide on-demand, global cloud services. Their fully managed cloud services, which include computing, networking, storage, and more, are designed for service providers and the modern enterprise.

Join Linda Weller, President of Info Advantage, and Doug Jury, VP Partner Services at Zadara, for a quick 45-minute webinar to discover how we can deliver computing and storage options for your business! During the webinar, you will have a chance to participate in poll questions and win a prize. We will also raffle off one Amazon $25 gift card at the end!

Lastly, for anyone that attends the webinar and schedules a meeting within 14 days, they will receive 60 days of no cost for the zCompute or zStorage service – saving you money from the very start! It’s our mission to provide top performance and security, agile and infinite resources, and expert management 24/7/365. Our advantage is simple pricing, no hidden fees, enhanced data security, maximum flexibility, and so much more! We look forward to seeing you there.

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Best Practice For Your Passwords

You hear the ping and see the notification – YOUR PASSWORD WILL EXPIRE –  and that immediate feeling of dread settles in.

How difficult will it be this time to set a password? Which characters can I use? How many old passwords do I have to bypass?

There is a method behind the maddening nature of password resets, no matter how annoying it might end up being.

According to a 2019 Google & Harris Poll, 52% of users say they reuse the same password for multiple (but not all) accounts, while 13% of users reuse the same password for all their accounts. Between January and March 2019, Microsoft’s threat research team scanned all Microsoft user accounts and found that “44 million users were employing usernames and passwords that leaked online following security breaches at other online services.” In 2019, it was also reported that 42% of companies were breached by a bad password. A potential breach could cost you and your companies an unimaginable amount of time and money. Just how much though? We are glad you asked. In 2020, IBM and the Ponemon Institute Report that the average cost of a data breach is 3.86 million dollars.

The IBM & Ponemon study goes on to state that “nearly 40% of the average total cost of a data breach stem from lost business – including increased customer turnover, lost revenue due to system downtime and increased cost of acquiring new business due to diminished reputation.” It can all start with a compromised password – make sure you take that extra few minutes to come up with a new, complex password. Microsoft suggests at least 12 characters, a combination of case sensitive letters with numbers and symbols mixed in.

Shy away from the repeated passwords, names of fictional characters, family, friends. Take the extra step to protect yourself and your company.

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Why Data Backup Has Become Critical

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Is there such thing as a, “Pandemic Anniversary?” If so, this month marks a year since COVID-19 was publicly reported across the U.S. and the way we worked changed forever. Hackers are on the rise and businesses are experiencing challenges, both remote or in the office, more than ever before – and that’s where data backup comes into play. Simply put, it’s a copy of all your important information that is taken and stored elsewhere so that it may be used to restore the original after a data loss event.  

Advances in modern technology have only added to the ways in which data loses can occur, which include hard drive failures, human error, physical disasters, physical theft, and ransomware attacks. Having a data backup system in place is proven to provide you with an immediate sense of relief.

Consider these statistics as evidence of how valuable a data backup system is:

At Info Advantage we pride ourselves on customizing all our backup, disaster recovery and business continuity solutions to fit your organizations needs based on your RTO (Recovery Time Objectives) and RPO (Recovery Point Objectives). These two components are the most important items for us to understand about your technologies, and business operations. We will work directly with you and your team to determine the best solutions across a variety of industry tried and true options to accomplish your objective of protecting your business. Whether your requirements are onsite, designing a secondary location or leveraging the cloud, we can help!

If the statistics above weren’t enough evidence that a data backup system is a worthwhile investment for your business remind yourself of the benefit in having confidence in your safety despite the rise of malicious threats. We believe that if your company doesn’t have a data backup solution, then you need one. You deserve a smart and affordable way to protect your data; we make it simple and effective too!

You can click here to learn more about our Backup and Disaster Recovery solution, or schedule a free consultation with us and we’ll give you trusted data backup advice with absolutely zero obligation.

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Microsoft Exchange Security Vulnerability

Microsoft recently dropped a bombshell – four zero-day bugs were discovered in “early” January.

What does this mean for everyone else? A giant security vulnerability.

According to a recent article on ZDNet, “approximately 30,000 organizations in the United States have been attacked so far. Bloomberg estimates put this figure closer to 60,000, as of March 8. Palo Alto Networks suggests there are at least 125,000 unpatched servers worldwide.”

In a nutshell, Microsoft says that “attackers secure access to an Exchange Server either through these bugs or stolen credentials and they can then create a web shell to hijack the system and execute commands remotely." As of March 12, Microsoft has estimated that “at least 82,000 servers remain unpatched."

New cumulative updates are being rolled out by Microsoft, which are being created to help patch up any remaining vulnerabilities.

We at Info Advantage are on top of this devastating vulnerability. Thanks to tireless work from our network engineers, we have been able to patch multiple systems for companies we support. With that being said, we want to make you aware that we are here for you!

If you believe that your Microsoft Exchange server might have been compromised or is in need of patching, please do not hesitate to reach out and give us a call at 585-458-4636.

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Top Benefits of The Cloud

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Businesses of all sizes and industries are turning to Cloud services if they haven’t already. Some of the most common solutions revolve around computing, data storage, virtual desktop infrastructure, and critical communication tools like hosted email or phone systems. But what top benefits do they all share?

  • Efficiency & Cost Reduction: You can avoid spending large amounts of money on purchasing and maintaining equipment when you migrate to the Cloud. The average small business saves 30-50% overall by moving their applications to the Cloud when compared to traditional methods.
  • Additional Security Layers: Having control over sensitive data is vital to any business. You never know what can happen if a document gets into the wrong hands, even if it’s just the hands of an untrained employee. Cloud enables you to have complete visibility and security over your data.
  • Scalability: No more investing in hardware, facilities, utilities, or building out a large data center to grow your business. We understand different businesses have different IT needs. The Cloud enables you to efficiently – and quickly – scale your unique business model according to demand.

Migration to the Cloud is on the rise every year, and it doesn’t take long to see why, especially with all of the workplace challenges caused from a global pandemic. Today’s workers just need more from their computing platforms whether they are remote or in the office. Info Advantage understands that.

We prevent a lot of problems that plague organizations that heavily rely on on-premises infrastructure. You can click here to learn all about our Cloud solutions. Or perhaps you understand the need for Cloud but don’t know where to start? Schedule a free consultation with us and we’ll give trusted advice with no obligation. Leveraging the right solution saves you money and increases efficiency. We want that for you!

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How can you avoid work-from-home burnout?

Over the past twelve months, Covid has changed how we work. Jobs that once found themselves rooted in office life are now strictly running a work-from-home situation. Working from the comfort of your home has its benefits. You can roll out of bed and onto your laptop minutes before your day begins. You have no commute. You have unlimited snacking options. Despite the perks of working from home, the rumblings have begun to reach the surface. The fear has become work-from-home induced burnout. How can you avoid it?

  • Utilize Video Conferencing / Instant Messaging Platforms For Face-To-Face Interaction:
    Over the past year, Zoom went from being a program that might have been used once-in-awhile to becoming an everyday necessity for employees working from home. While some fear the dreaded “Zoom fatigue," Pew Research reported in December 2020 that, “teleworkers are relying heavily on video conferencing services to keep in touch with co-workers, and there’s no evidence of widespread Zoom fatigue.” One of the more popular platforms used by our customers is Microsoft Teams.
  • Turn Your Commute Time Into Prep Time:
    Driving to and from work can be a cathartic time for some people. Whether you find yourself listening to podcasts, music or just the sounds of the road, the time between home and work is very important to allow that work and home separation. When working from home, clearly you lose that separation. Try to wake up and work out before taking a seat at in your designated office area. If that is not your thing, you can always try reading a few pages in a book to get your brain warmed up. Worst case scenario, fire up the music and treat your morning exactly like you would if you were in the car. Do whatever it takes to gain that work balance.
  • Maintain Perspective:
    As Forbes points out, it is always important to maintain perspective – especially in times like these. “Why are we doing all this? Let's not forget that the restrictions are crucial measures to prevent the spread of a serious disease,” Astrid Pocklington points out. Working from home is you doing a small part. Can it be tough? Sure. Will it get better? At some point, yes. Maintaining perspective is always important, especially in a time like this.

 

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Technology for Modern Business

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In the last two decades, technology has changed the way we interact, the way we shop, the way we do research, and the way businesses operate. Today, technology is central to the success of most businesses.

Since the role of IT is so prominent in business of all sizes, Info Advantage has created a suite of services that gives you the complete array of the tools needed to stay productive and protected in today’s world. iaGaurdian is a powerful suite of cloud-based technology solutions tailored to support YOUR business.

How did we come up with this solution? We listened to the needs of our clients. Here are some ways the tech industry has changed the face of modern business and how it drove us to create the iaGuardian Suite.

  • Effective Workplace Communication: Technology simplifies the way people communicate and it has become a real necessity for internal and external communication. Telecommunications, Hosted PBX, VoIP, and Video Conferencing are just some of the leading tactics. We are here to help you get away from old, costly traditional models and enhance overall human connection.
  • Planning The Inevitable: No one can avoid natural disasters, however having a Disaster Recovery plan paired with the right technology will minimize any potential damage, quickly get things back up and running, and most importantly prevent some disasters from happening in the first place. Offsite Backup, Computing Systems, and Data Centers are leading solutions to keep you running.
  • Maximizing Managed Services: Perhaps some of the most common needs for technology in business include Remote Support, Onsite Support, Help desk, Routine Maintenance, and Reporting. Bundling these core fundamentals at an affordable price is something we promise at Info Advantage. Our MSP framework provides a wide range of services to help your business grow.

Want to see for yourself how leveraging the right technology can save you time and money? We’ll give you 2 free hours of our iaGuardian service to show you IT support doesn’t need to be expensive or frustrating. You also get peace of mind knowing your business is keeping up with regulatory compliance. 

Let us show you how we can help – and we’ll all cheer when your profits go up and expenses go down.

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Who We Are.

Who

Many of us have heard the term “Managed Service Provider” but how does Info Advantage define being an MSP and how can it bring you value? We just want to give you the facts so you can make the most informed decisions when it comes to your IT needs – and we can help get rid of any headaches too.

If you depend on technology to maximize the efficiency of your business you are sure to have experienced a time when that technology let you down. Whether it be downtime brought on by computer or network problems, or you simply don’t like how much your organization is paying to keep your IT running, Info Advantage is here to help. We have dependable services that catch most problems before they even occur and we have predictable IT budgeting with a flat-rate service plan. But how do we really promise success?

It starts with who we are. Our core values are what drive us to provide expert guidance centered around proven best practices and business methods. We truly have a dedication to resolving your problems.

 

Core Values Video Image    Passion: We enjoy the work we do and the business we are in.

    Nimble: We are always learning, evolving, and adapting.

    Relentless Perseverance: We never quit and always find a resolution.

    Teamwork: We work together and always do the right thing.

    Human: We show respect and maintain a sense of humor.

 

Have you seen this video?

IT doesn’t need to be frustrating or costly. It’s our personal goal to change the way you think about IT. We are a woman owned business with a team of experts that become a true extension of your team. Curious on where to start your journey with us? In today’s digital landscape we are seeing how vital it is for organizations to bolster their security, so we encourage an IT Assessment to show where your current risks are so we can help you focus resources on continually eliminating the biggest threats out there.

In the end it really is about staying proactive, not reactive – and Info Advantage is made to help with that.

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How To Spot a Phishing Email

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Multi-Factor Authentication: Frequently Asked Questions

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