Ongoing Support That Works
iaGuardianMSP is the foundation of our managed services approach. It is a proactive, full-coverage support plan designed to keep systems running, users supported, and problems solved before they disrupt productivity. This solution is ideal for small to mid-sized organizations that want to eliminate the guesswork and downtime caused by reactive support.
Using our automation framework, we deliver affordable managed IT services that include monitoring, maintenance, remote and onsite support, help desk access, and system reporting. Everything is structured to keep you productive and protected without the high cost or inconsistency of hourly service models.
Predictable IT Support, Proven Results
Reduce interruptions by preventing issues before they impact users.
Maintain uptime with proactive maintenance and remote monitoring.
Get timely help from experienced support staff when you need it.
Receive onsite assistance for escalated or complex service requests.
Eliminate variable costs with flat-rate IT services coverage.
Access performance reports to understand system status and improvement.
Spend more time focused on your business, not on fixing technology problems.
“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”
BETTY SUE MILLER
Director Hoag Library
“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”
ADAM DEKRAMER
IT Manager VP Supply Corp
“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”
CLINT SCHWAB
Durst Imaging / Rochester, NY
“I am delighted to share our overwhelmingly positive experience with Info Advantage, our chosen telecommunications partner, as Camp Stella Maris underwent a much-needed switch to our phone system earlier this year. As a nonprofit organization, we were not only seeking efficiency and reliability but also a provider that aligned with our values and supported our community. The transition to Info Advantage’s phone system has been nothing short of seamless, and the impact on our daily operations at Camp Stella Maris has been truly remarkable. From the initial consultation to the ongoing support, Info Advantage has demonstrated an unwavering commitment to excellence and a genuine understanding of our unique needs as a nonprofit. What sets Info Advantage apart is not only their state-of-the-art technology but also their dedication to providing value-driven solutions. As a nonprofit, every penny matters, and Info Advantage has proven to be a cost-effective choice without compromising on the quality of service. Their team took the time to understand our organization’s communication requirements and tailored a solution that not only meets but exceeds our expectations. The reliability of Info Advantage’s phone system has significantly enhanced our ability to connect with our stakeholders, donors, and the families we serve. The crystal-clear audio quality and user-friendly interface have streamlined our communication processes, allowing us to focus more on our core mission of providing a transformative camp experience for children. What truly stands out about Info Advantage is their commitment to the local community. Being a local company, they understand the importance of supporting nonprofits like ours. Their team has gone above and beyond to ensure that our transition was smooth, offering personalized support and demonstrating a genuine interest in the success of Camp Stella Maris. In conclusion, I wholeheartedly recommend Info Advantage to any organization, especially nonprofits, seeking a reliable, efficient, and value-driven phone system. Their dedication to excellence, coupled with their understanding of the unique needs of nonprofits, makes them an invaluable partner for organizations looking to make a positive impact in their communities. Thank you, Info Advantage, for not only providing us with a top-tier phone system but for being a true partner in our mission.”
JOHN QUINLIVAN, EXECUTIVE DIRECTOR
Camp Stella Maris
“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”
BETTY SUE MILLER
Director Hoag Library
“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”
ADAM DEKRAMER
IT Manager VP Supply Corp
“In 2015, our office space was nearly a complete loss in a fire damaged building. Everything we had was either reduced to rubble or soaked with water. We had been utilizing Info Advantage for several years for maintenance of our computer network and replacement of portions of it. They arose to the occasion helping us be able to get back to business. First, they had all our data recovered from our water soaked server. They then put together a completely new network for us. From the research we did at the time, we found that Info Advantage was providing us a relatively cost effective system that suited us very well. We especially appreciate the guidance they provided helping us with our selections.”
SCOTT POWELL, PRINCIPAL
AIA Architectura PC / Rochester, NY
“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”
CLINT SCHWAB
Durst Imaging / Rochester, NY
How We Support Your Team
iaGuardianMSP is built on systems, service, and communication. We take ownership of your IT environment, applying the same care and consistency every day to deliver responsive and reliable IT services for your team.
Proactive Monitoring
We continuously monitor your entire environment to detect problems early, prevent outages, maintain uptime, and reduce risk before they impact your staff, operations, or business productivity in any way.
Clear Communication
Our support process includes fast updates, clear expectations, and helpful responses so users always know what is happening, when to expect results, and how to get assistance without confusion.
Consistent Process
Every service we deliver follows documented steps that eliminate guesswork, streamline support, and deliver reliable outcomes for your team and business goals.
Reliable Access
Your team receives fast, dependable support through remote sessions or onsite visits based on the situation, with no gatekeeping, no delays, and no confusion about how to get help.
Why You Might Need Help
If you rely on an hourly support model or a slow-to-respond provider, your business is likely suffering from recurring disruptions. Downtime, unresolved tickets, and frustrated users are common signs that a better approach is needed.
When internal teams are overwhelmed or not equipped to manage infrastructure, updates, and user support at scale, service gaps begin to appear. That is when a managed approach becomes necessary to restore control and consistency.
Why You Should Choose Us
We deliver managed IT services that provide real coverage and accountability. Our flat-rate model ensures predictable costs, while our automation and monitoring tools minimize the need for reactive troubleshooting.
With iaGuardianMSP, you gain a partner who stays ahead of problems, provides rapid assistance, and maintains your systems with a focus on productivity and reliability. Our goal is to keep your technology aligned with your business, not holding it back.
Remote Support
Instant Help From Anywhere
We deliver fast, reliable remote support for end users, helping them resolve issues and return to work quickly. Our team is available to assist with everything from basic troubleshooting to complex system problems.
Remote support is included in your flat-rate coverage plan.
Get real-time access to experienced technicians.
Eliminate delays and avoid onsite wait times.
Support users working in office or remotely.
Onsite Support
Hands-On Help When Needed
Some problems require boots on the ground. Our onsite support services are available for complex issues, hardware installations, and escalations that cannot be resolved remotely.
We show up prepared to fix the issue completely.
Schedule in-person service for local requests.
Resolve hardware and infrastructure issues efficiently.
Get consistent help from familiar, local technicians.
Help Desk Services
Responsive Day-to-Day Support
Our help desk provides fast answers and solutions to user requests. Whether it is application errors, email issues, or printer connectivity, our support team is ready to help with patience and technical know-how.
Support should be easy to access and easy to use.
Submit tickets via email, phone, or client portal.
Track ticket status and response times clearly.
Count on fast resolution for common user problems.
Built to Solve and Support
Clients choose iaGuardianMSP because we solve issues, not just document them. Our team is proactive, informed, and structured to provide meaningful, day-to-day support that actually makes a difference.
Trusted Support Team
Our technicians respond quickly and professionally, treating every user with patience, clarity, and respect. We resolve issues thoroughly and communicate clearly to maintain confidence across your team at every stage of reliable support delivery.
Service You Can See
We track every ticket, update, and resolution with full transparency. You can view detailed logs, monitor performance, and understand exactly how your IT services are being managed, improved, and fully supported over time.
Built for Business
Our managed IT services align with your business goals, user needs, and timelines. We focus on real outcomes and consistent delivery, not upselling products or adding complexity where it is never truly needed.
Always Getting Better
We regularly review feedback, system performance, and ticket patterns to improve service quality. Our team adapts quickly, learns continuously, and implements changes that make our IT services more effective, scalable, and responsive to demand.
Frequently Asked Questions
How Can I Measure Managed Support Effectiveness?
Look at response time, resolution time, ticket volume trends, and system uptime. A good managed service provider will also provide regular reporting to help you evaluate performance over time.
What If I Need Support After Hours?
After-hours support is included in our managed service plan. Critical issues are addressed immediately. Non-critical items are queued for prompt response the following business day.
Is This Suitable For Non-Tech Staff?
Yes, our support is designed for everyday users. We communicate clearly, avoid jargon, and ensure that everyone in your company feels confident using our services.
Do You Replace My Internal IT?
We can fully manage your IT or supplement your internal team. Some clients use us for frontline support while in-house staff handle strategy or infrastructure projects.
What Is The Difference Between This And Break-Fix?
Break-fix is reactive and inconsistent. Our managed services are proactive, continuous, and focused on long-term stability, not one-off issue resolution or unpredictable billing.
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