Supporting Care with Secure IT
Info Advantage delivers managed IT services designed for healthcare organizations, private practices, and medical facilities. We provide reliable infrastructure, responsive support, and cybersecurity solutions that meet the operational and compliance demands of modern healthcare environments.
From EHR access to HIPAA safeguards and system uptime, we help providers focus on patient care. Our team understands how to balance data availability, performance, and privacy across medical workflows, applications, and user types.
IT Services That Protect and Enable
Maintain HIPAA compliance with secure systems and access controls.
Support EHR platforms with consistent uptime and expert troubleshooting.
Protect patient records with layered cybersecurity safeguards.
Respond quickly to downtime, access, or support requests.
Enable clinical mobility through cloud and remote access tools.
Streamline hardware, vendor, and network management in one place.
Reduce risk and support patient safety through proactive monitoring.
“I am delighted to share our overwhelmingly positive experience with Info Advantage, our chosen telecommunications partner, as Camp Stella Maris underwent a much-needed switch to our phone system earlier this year. As a nonprofit organization, we were not only seeking efficiency and reliability but also a provider that aligned with our values and supported our community. The transition to Info Advantage’s phone system has been nothing short of seamless, and the impact on our daily operations at Camp Stella Maris has been truly remarkable. From the initial consultation to the ongoing support, Info Advantage has demonstrated an unwavering commitment to excellence and a genuine understanding of our unique needs as a nonprofit. What sets Info Advantage apart is not only their state-of-the-art technology but also their dedication to providing value-driven solutions. As a nonprofit, every penny matters, and Info Advantage has proven to be a cost-effective choice without compromising on the quality of service. Their team took the time to understand our organization’s communication requirements and tailored a solution that not only meets but exceeds our expectations. The reliability of Info Advantage’s phone system has significantly enhanced our ability to connect with our stakeholders, donors, and the families we serve. The crystal-clear audio quality and user-friendly interface have streamlined our communication processes, allowing us to focus more on our core mission of providing a transformative camp experience for children. What truly stands out about Info Advantage is their commitment to the local community. Being a local company, they understand the importance of supporting nonprofits like ours. Their team has gone above and beyond to ensure that our transition was smooth, offering personalized support and demonstrating a genuine interest in the success of Camp Stella Maris. In conclusion, I wholeheartedly recommend Info Advantage to any organization, especially nonprofits, seeking a reliable, efficient, and value-driven phone system. Their dedication to excellence, coupled with their understanding of the unique needs of nonprofits, makes them an invaluable partner for organizations looking to make a positive impact in their communities. Thank you, Info Advantage, for not only providing us with a top-tier phone system but for being a true partner in our mission.”
JOHN QUINLIVAN, EXECUTIVE DIRECTOR
Camp Stella Maris
“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”
BETTY SUE MILLER
Director Hoag Library
“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”
ADAM DEKRAMER
IT Manager VP Supply Corp
“In 2015, our office space was nearly a complete loss in a fire damaged building. Everything we had was either reduced to rubble or soaked with water. We had been utilizing Info Advantage for several years for maintenance of our computer network and replacement of portions of it. They arose to the occasion helping us be able to get back to business. First, they had all our data recovered from our water soaked server. They then put together a completely new network for us. From the research we did at the time, we found that Info Advantage was providing us a relatively cost effective system that suited us very well. We especially appreciate the guidance they provided helping us with our selections.”
SCOTT POWELL, PRINCIPAL
AIA Architectura PC / Rochester, NY
“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”
CLINT SCHWAB
Durst Imaging / Rochester, NY
How We Serve Medical Clients
Our healthcare IT services are built around clinical impact. We focus on helping practices, providers, and care teams stay connected, compliant, and fully operational without added complexity or delays.
HIPAA-Ready Controls
We implement encryption, access logging, authentication, and other safeguards required by HIPAA to protect healthcare data, ensuring your systems meet technical standards for confidentiality, integrity, and availability of patient information.
Clinical Uptime Support
We monitor EHR platforms and connected systems continuously to detect and resolve issues quickly, minimizing disruptions to clinical workflows and maintaining the availability of critical tools that support patient care.
End-User Responsiveness
We provide fast, friendly help desk support for your medical staff, resolving system errors, password issues, application problems, and access requests so they can focus on patients without technology interruptions.
Integrated Security
We deliver a cybersecurity strategy that includes endpoint protection, real-time threat monitoring, vulnerability scanning, and user training to reduce risk and support HIPAA compliance across your medical environment.
Why You Might Need Help
Healthcare organizations often rely on fragmented IT support or under-resourced teams. When systems are slow or down, care suffers and compliance risks increase. Without proactive support, gaps in performance and protection grow wider over time.
Medical technology, cloud tools, and compliance frameworks evolve constantly. Keeping up with these changes requires dedicated expertise that most practices cannot staff internally. That is where healthcare-focused IT services deliver value.
Why You Should Choose Us
We specialize in supporting healthcare providers with managed IT services that improve care delivery and safeguard data. Our team works behind the scenes so your staff can focus on patients, not IT problems.
With Info Advantage, you gain a partner who understands HIPAA, medical workflows, and the urgency of system uptime. We simplify your infrastructure, support your goals, and help keep every record secure and accessible.
HIPAA Compliance and Safeguards
Tools and Processes That Meet Regulatory Standards
We help your organization meet HIPAA compliance by deploying the required technical controls, documentation, and staff training to protect PHI across all devices, systems, and communication tools.
Compliance cannot wait until after an audit.
Deploy access control, encryption, and audit logs.
Maintain policy documentation for HIPAA administrative reviews.
Train users on handling, sharing, and securing patient data.
EHR and System Support
Keep Core Medical Tools Fully Operational
We monitor and support EHR platforms and medical systems to ensure your staff always has access to the tools and data they need. Downtime is addressed quickly with help from experienced technicians.
Patient care depends on reliable access and fast resolution.
Monitor critical applications and devices for performance.
Resolve logins, printing, and system access issues fast.
Assist vendors with updates, integrations, and fixes.
Network and Infrastructure Management
Performance, Security, and Scalability in One Plan
We manage servers, backups, firewalls, and network devices that form the foundation of your healthcare IT environment. Everything is monitored, patched, and supported to minimize outages and meet clinical demands.
A stable foundation supports secure and efficient care.
Keep devices updated and aligned with compliance requirements.
Back up data securely with tested restore options.
Reduce IT sprawl with simplified systems and vendor coordination.
Why Healthcare Clients Rely on Info Advantage
We support medical organizations by providing fast, compliant, and accountable IT services. From clinics to multi-location practices, we adapt to healthcare needs while keeping systems ready and responsive.
Patient-Focused Delivery
We prioritize clinical operations by treating system uptime, user access, and IT support as mission-critical functions. Every service is structured to reduce disruption and help healthcare staff focus on improving patient outcomes and quality of care.
Security with Compliance
We align cybersecurity services with HIPAA requirements to protect patient data, user access, and communication systems. From endpoint security to policy enforcement, we maintain compliance while minimizing security risks across your healthcare environment.
Expert Medical Support
We understand medical workflows, devices, and platforms. Our technicians provide healthcare-specific IT support, resolving EHR, device, and infrastructure issues quickly and clearly so your staff can keep delivering care without unnecessary IT complications.
Centralized Oversight
We manage all aspects of your healthcare IT environment under one roof. This includes vendor coordination, license tracking, system performance, and compliance documentation to give your team full visibility and streamlined daily management.
Frequently Asked Questions
Do You Provide HIPAA Documentation and Support?
Yes. We help you meet HIPAA standards with policies, audit logs, access controls, encryption, and staff training. We also support security risk assessments and compliance reporting for auditors or insurers.
Can You Support Our EHR Platform?
We support all major EHRs and work directly with your vendor to troubleshoot, escalate, or maintain integrations. We also resolve connectivity, login, and printing issues tied to medical workflows.
What If Our Systems Go Down?
We monitor your infrastructure and respond immediately to outages. Our team diagnoses issues, applies fixes, and coordinates with vendors to restore access so your staff can return to patient care quickly.
How Do You Help With Cybersecurity?
We deploy antivirus, firewalls, MFA, patching, and more. We also train staff to recognize phishing and handle PHI correctly. Cybersecurity is built into our managed IT services for healthcare.
Can You Support Multi-Site Locations?
Yes. We help medical groups manage infrastructure, users, and systems across multiple sites. We centralize support, streamline access, and ensure consistent performance no matter where your staff works.
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