meet the New England IT team you can rely on
Linda Weller
President
Chris Chan
Sr. Director of Solution Sales
Mitch Weller
Executive Vice President
Nick Wetherwax
Sr. Director of Technical Solutions
Mike Minch
Client Success Representative
Jacob Weller
L1 Engineer
Rikki Weller
Marketing Executive
Brian moss
Solution Sales Representative
Chris McDonald
L2 Engineer
Matt Frosini
L2 Engineer
Kyle Gillette
L2 Engineer
We love conversations with our clients but it's our work that does the real talking.
“We needed help it was only a phone call away”
“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”
BETTY SUE MILLER
Director Hoag Library
“Words can’t describe the difference Info Advantage has made."
“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”
ADAM DEKRAMER
IT Manager VP Supply Corp
“I’ve worked with Info Advantage for 12 yrs. across multiple companies.”
“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”
CLINT SCHWAB
Durst Imaging / Rochester, NY
Always On IT Services & Cybersecurity Protection for Rochester Businesses
We deliver managed IT services and cybersecurity solutions to Rochester Businesses that protect, ensure regulatory compliance, and minimize risk so you can operate with confidence and focus on what drives your success.
iaGuardian IT Services Suite
UC: Seamless Connectivity
Scalable, seamless communication that boosts collaboration and keeps teams connected.
MSP: Transform IT Challenges
24/7 support, strong security, and cost-effective IT transforming your technology challenges into growth.
DR: Business Continuity
Stay resilient. Prevent data loss and downtime with expert support and advanced recovery.
Cloud: Secure Agile. Efficient.
Secure, scalable access to apps and data—anytime, anywhere—with built-in efficiency and cost savings.
Secure: Elite Cyber Protection
Always-on threat detection and real-time human response to stop attacks before they spread.
Industries We Empower
With decades of hands-on experience across regulated and fast-moving industries, we understand the unique risks you face. Our deep industry expertise allows us to deliver cybersecurity-first, compliance-ready IT solutions tailored to your environment and built to protect what matters most.
Financial Service Organizations
Healthcare &
Medical
Manufacturing &
Distribution
Legal Firms &
Attorneys
Nonprofit
Organizations
Professional
Services
Industries We Empower
With decades of hands-on experience across regulated and fast-moving industries, we understand the unique risks you face. Our deep industry expertise allows us to deliver cybersecurity-first, compliance-ready IT services tailored to your environment and built to protect what matters most.
More Insights
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Is Your MSP on Santa's Naughty List
Santa keeps his naughty or nice list well protected, but can you say the same for your current Managed Service Provider (MSP)? As president of an MSP for over twenty years, I’ve witnessed the negative impact a “naughty” MSP can have on your business leading to potential security/compliance risks, operational inefficiencies, and financial loss.
Having been in business since 1992, I've encountered numerous horror stories from clients about their past MSPs. To help you avoid similar pitfalls, I've compiled a list of 7 key signs that your current MSP might be on the naughty list this year.
1. Poor Communication – Slow or unresponsive to emails, calls, or support tickets. Difficulty in explaining technical issues or solutions. Failure to provide regular updates on projects, system performance, or security status.
2. Lack of Proactive Monitoring – Only responds to issues after they arise instead of anticipating and preventing problems. Failure to monitor systems and networks consistently, leading to missed threats or performance issues.
3. Limited Expertise or Outdated Knowledge – Inability to keep up with the latest trends, technologies, or cybersecurity threats.
4. Inconsistent Service Quality – Frequent technical issues or downtime affecting business operations. Long response times or unresolved issues. Working with under-trained technicians.
5. Security Vulnerabilities – Failing to implement proper security protocols, leading to data breaches, ransomware attacks, and other security threats. Not ensuring your system meets industry regulations or compliance standards.
6. Poor Customer Satisfaction – Consistently poor feedback from clients regarding their experience. Treating clients as transactions rather than long-term partners.
7. Unreliable Vendor Relationships – Not having strong relationships with key technology vendors, resulting in delays, limited resources, or lack of access to the best solutions.
Choosing the right MSP is crucial for the health and security of your business. Make sure your provider is trustworthy, proactive, and capable of supporting your organization's unique needs.
As an Info Advantage partner, you’ll experience efficient and high-quality IT consulting and support. Contact us today to learn more about our flat-rate managed IT services or to schedule a consultation.
Location
155 Sanford St Rochester,
NY 14620
Company
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