There’s a lot that any small business owner has to manage at any given moment, so the last thing you need is to have technology issues or challenges throw a wrench into things… and when they do, you certainly don’t need any delays in fixing the problem.

That’s how traditional IT support works, and nowadays, it’s simply insufficient for business needs. Fortunately, today’s technology also enables us to address these support needs more effectively. Let’s review how managed services offer a more proactive and strategic (and therefore more financially sound) option.

What Makes Managed Services So Different from Break-Fix?

Break-fix, the traditional approach, ultimately works out as follows:

1. Something breaks, putting some level of your operations on pause

2. You call in a technician and wait for them to fix the problem

3. You pay for the service

This process, although seemingly straightforward, comes with numerous hidden costs. First, there’s all the productivity that you lose as a result of the downtime the issue causes (and all the frustration your team then experiences). Then there’s the potential data loss that these kinds of problems can cause, especially if you aren’t prepared with a backup and disaster recovery strategy.

You also have to factor in what an issue would do to your reputation amongst the community. Most people wouldn’t be too happy if they couldn’t get what they were paying for because their IT was down.

Managed services work differently. Instead of charging your business for the solution each time your IT needed servicing, you subscribe to our services, paying a predictable monthly fee for proactive and continuous monitoring, management, and support. That way, the number of issues you have to contend with is shaved down considerably.

How Do Managed Services Benefit Small and Medium-Sized Businesses?

First, more predictable costs are easier to manage. 
Which sounds better to you: paying x-dollars each month to prevent issues, or paying 3x-dollars—without warning—whenever an issue arises? Hopefully, you agree that it’s the former.

Second, you get an entire team of IT professionals and experts for a fraction of the cost.
There are numerous specialized skills that a business could significantly benefit from having in its team, which economic realities ordinarily keep out of reach. Working with a managed service provider gives you access to this kind of expertise for a fraction of the cost.

Third, managed services help keep your business more secure.
Cybersecurity is a hot topic, and rightly so. That said, many people see all the big headlines about major cyberattacks and forget that about half of all attacks are waged against small to medium-sized businesses. This means that these SMBs need to be equally prepared, with significant protections, employee training, and someone to monitor their networks—all of which an MSP can provide.

Learn More about Managed Services by Reaching Out to Us!

Your business’ technology is meant to be a tool, not an obstacle. We can help you ensure that yours is. We’ll be there to maintain it on your behalf, proactively and securely, so you can focus on your operations.

Learn more about what we can do for you by calling us today at (585) 254-8710 to schedule a consultation.