Co-Managed IT Services

Empower Your Internal IT Team with Strategic Partnership

What is Co-Managed IT?

Co-managed IT services from Info Advantage give your internal team the resources, expertise, and flexibility they need to perform at their best. We work alongside your staff to handle specialized projects, manage complex systems, and close skill gaps without replacing the trusted people you already rely on.

Our approach blends your in-house knowledge with our advanced tools, proven processes, and 24/7 support. You maintain full control while we deliver the technical depth, scalability, and reliability that help your business stay secure, compliant, and ready for growth.

Key Benefits:

  • Scalability – Support during peak workloads or staff gaps.

  • Specialized Expertise – Access to cybersecurity, compliance, and cloud architects.

  • Tooling and Automation – Enterprise-grade remote monitoring, ticketing, patching.

  • Coverage and Continuity – After-hours, vacation, or sick leave backup.

  • Security Hardening – Co-managed SOC/SIEM, endpoint detection, and response.

  • Strategic Planning – vCIO collaboration for roadmap alignment.

“I am delighted to share our overwhelmingly positive experience with Info Advantage, our chosen telecommunications partner, as Camp Stella Maris underwent a much-needed switch to our phone system earlier this year. As a nonprofit organization, we were not only seeking efficiency and reliability but also a provider that aligned with our values and supported our community. The transition to Info Advantage’s phone system has been nothing short of seamless, and the impact on our daily operations at Camp Stella Maris has been truly remarkable. From the initial consultation to the ongoing support, Info Advantage has demonstrated an unwavering commitment to excellence and a genuine understanding of our unique needs as a nonprofit. What sets Info Advantage apart is not only their state-of-the-art technology but also their dedication to providing value-driven solutions. As a nonprofit, every penny matters, and Info Advantage has proven to be a cost-effective choice without compromising on the quality of service. Their team took the time to understand our organization’s communication requirements and tailored a solution that not only meets but exceeds our expectations. The reliability of Info Advantage’s phone system has significantly enhanced our ability to connect with our stakeholders, donors, and the families we serve. The crystal-clear audio quality and user-friendly interface have streamlined our communication processes, allowing us to focus more on our core mission of providing a transformative camp experience for children. What truly stands out about Info Advantage is their commitment to the local community. Being a local company, they understand the importance of supporting nonprofits like ours. Their team has gone above and beyond to ensure that our transition was smooth, offering personalized support and demonstrating a genuine interest in the success of Camp Stella Maris. In conclusion, I wholeheartedly recommend Info Advantage to any organization, especially nonprofits, seeking a reliable, efficient, and value-driven phone system. Their dedication to excellence, coupled with their understanding of the unique needs of nonprofits, makes them an invaluable partner for organizations looking to make a positive impact in their communities. Thank you, Info Advantage, for not only providing us with a top-tier phone system but for being a true partner in our mission.”

JOHN QUINLIVAN, EXECUTIVE DIRECTOR

Camp Stella Maris

“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”

BETTY SUE MILLER

Director Hoag Library

“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”

ADAM DEKRAMER

IT Manager VP Supply Corp

“In 2015, our office space was nearly a complete loss in a fire damaged building. Everything we had was either reduced to rubble or soaked with water. We had been utilizing Info Advantage for several years for maintenance of our computer network and replacement of portions of it. They arose to the occasion helping us be able to get back to business. First, they had all our data recovered from our water soaked server. They then put together a completely new network for us. From the research we did at the time, we found that Info Advantage was providing us a relatively cost effective system that suited us very well. We especially appreciate the guidance they provided helping us with our selections.”

SCOTT POWELL, PRINCIPAL

AIA Architectura PC / Rochester, NY

“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”

CLINT SCHWAB

Durst Imaging / Rochester, NY

“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”

BETTY SUE MILLER

Director Hoag Library

“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”

ADAM DEKRAMER

IT Manager VP Supply Corp

“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”

CLINT SCHWAB

Durst Imaging / Rochester, NY

How We Support Your Business

Our iaGuardian Suite brings stability, simplicity, and forward momentum to your business. Each part of the platform was built around four principles that define our approach to delivering excellent IT services every day.

Always Proactive

We actively monitor systems to catch issues early and prevent avoidable downtime or disruption.

User-Centered

We focus on real users, making sure our support is fast, personal, and effective at every step.

Process-Driven

Our team follows defined protocols that allow us to scale consistently and deliver reliable results.

Security First

From endpoint protection to compliance guidance, security is embedded into everything we deploy.

Why You Might Need Help

Running a business without dependable IT services leads to lost productivity, increased security risk, and frustrated users. If your team struggles with tech issues or lacks confidence in your current provider, it may be time to reevaluate.

Internal IT teams can only stretch so far. When daily troubleshooting eats up your resources or unresolved problems continue to resurface, it often signals the need for structured, scalable support that goes beyond break-fix fixes or occasional help desk calls.

Why You Should Choose Us

Our iaGuardian Suite provides a complete, connected set of IT services managed by a team that knows your business. We are not a help desk vendor. We are a strategic partner who owns your outcomes and helps drive results across your organization.

We take full accountability for your IT operations. That means clear documentation, consistent processes, and support that aligns with your growth. With us, you gain more than a provider. You gain a partner committed to keeping you secure and productive.

What’s Included In The iaGuardian Suite?

iaGuardian MSP

24/7 Active IT Monitoring

We monitor your entire IT environment around the clock and respond to issues immediately. Our managed services keep users productive, reduce downtime, and ensure that technical issues never get in the way of business operations.

Our iaGuardianMSP support plan delivers more than troubleshooting.

  • Get unlimited remote and onsite user support.

  • Maintain uptime through constant infrastructure monitoring.

  • Eliminate hidden support fees with predictable pricing.

iaGuardian Secure

Cybersecurity and Compliance Support

Cybersecurity is no longer optional. We help you protect sensitive data, defend endpoints, and maintain compliance across multiple frameworks including HIPAA, NIST, PCI DSS, and more.

Our cybersecurity approach is built for constant vigilance.

  • Harden systems with real-time threat detection and response.

  • Align with evolving compliance mandates confidently.

  • Educate users to reduce human-caused security risks.

iaGuardian Cloud

Hosted and Scalable Cloud Services

Our cloud services help clients minimize capital expenses, increase scalability, and boost efficiency. We move your infrastructure to the cloud while maintaining control, security, and performance.

Cloud services should accelerate, not complicate, your business.

  • Deploy flexible infrastructure that adapts to demand.

  • Eliminate on-prem costs and aging server hardware.

  • Maintain access and uptime regardless of location.

iaGuardian UC

Unified Communications and VoIP

We provide modern business communications through hosted phone systems, video conferencing, and real-time collaboration tools that integrate seamlessly.


Communication should empower productivity, not slow it down.

  • Use advanced VoIP features to unify teams and locations.

  • Reduce telecom complexity and consolidate providers.

  • Scale communications without major hardware costs.

iaGuardian DR

Business Continuity and Recovery

We go beyond backup with full disaster recovery planning. Our solutions help clients restore operations quickly even after catastrophic failures.

Downtime is expensive. Recovery needs to be fast and complete.

  • Protect critical data through encrypted cloud backups.

  • Maintain access during outages with built-in continuity.

  • Recover quickly after system failure or cyberattacks.

Why Long-Term Clients Trust iaGuardian

Our managed IT services are designed for stability, growth, and reliability across every touchpoint. Businesses choose iaGuardian because we provide more than just tools. We provide assurance, consistency, and accountability.

  • Fast Support Response

Our team answers and resolves most issues quickly, keeping your users focused and productive.

  • Proven Best Practices

Every process we follow is tested, documented, and built for repeatable success.

  • Security at Every Level

From firewall rules to end-user policies, security is embedded in every layer of our support.

  • Personalized Relationships

We are a people-first provider that truly gets to know your business, users, and goals.

Frequently Asked Questions

How is co-managed IT different from fully managed services?

Co-managed IT supplements your existing IT team instead of replacing it. You retain control while we handle specialized or time-consuming tasks.

Will we lose control over our systems or users?

No. You remain in charge. We operate as an extension of your team with full transparency and collaboration.

Do you integrate with our current ticketing or RMM tools?

We can work with your stack or extend our enterprise-grade tools if needed. Flexibility is built into our approach.

Is it cost-effective for small internal teams?

Absolutely. Most clients save significantly by offloading escalations, security, and compliance to us instead of hiring more staff.

Can we scale your involvement up or down?

Yes. Our co-managed plans are built to flex with your business—ramp up during large projects or scale down during normal operations.

What about compliance and documentation?

We support NIST, HIPAA, CMMC, and other compliance frameworks. Documentation is standardized, and shared with your team.