meet the New England IT team you can rely on

Linda Weller

President

Chris Chan

Sr. Director of Solution Sales

Mitch Weller

Executive Vice President

Nick Wetherwax

Sr. Director of Technical Solutions

Mike Minch

Client Success Representative

Jacob Weller

L1 Engineer

Rikki Weller

Marketing Executive

Brian Moss

Solution Sales Representative

Chris McDonald

L2 Engineer

Matt Frosini

L2 Engineer

We love conversations with our clients but it's our work that does the real talking.

“We needed help it was only a phone call away”

“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”

BETTY SUE MILLER

Director Hoag Library

“Words can’t describe the difference Info Advantage has made."

“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”

ADAM DEKRAMER

IT Manager VP Supply Corp

“I’ve worked with Info Advantage for 12 yrs. across multiple companies.”

“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”

CLINT SCHWAB

Durst Imaging / Rochester, NY

iaGuardianMSP Solutions Builder

See what IT should actually cost your business. Use our calculator to estimate your monthly budget based on your team size, needs, and security requirements. Click the button to get your estimate.

Supporting Productivity Through Better IT Management

Without reliable IT support, one slow computer, failed login, unstable network, or software issue can interrupt an entire workday. Employees lose time troubleshooting, customer requests take longer, and minor problems can turn into costly downtime or security risks.

Info Advantage helps reduce those disruptions through proactive monitoring, routine maintenance, responsive troubleshooting, and practical guidance. We watch the systems your team depends on, address issues before they spread, and help keep your Syracuse business connected, productive, and focused on customers instead of recurring technology problems that can slow daily operations down.

What Our IT Support Delivers

  • Remote monitoring flags problems before they slow down your team.

  • A help desk that delivers fast IT support when something goes wrong.

  • Patch management that keeps software current and typically more secure.

  • Cloud backups designed to help protect files if hardware fails.

  • Network support built for offices with hybrid or remote staff.

  • Cybersecurity layers that help reduce exposure to common threats.

  • Vendor coordination so you are not stuck on hold alone.

How Our IT Support Works

Proactive Monitoring

We monitor systems in the background so small issues surface early, often before they turn into downtime. This typically means fewer surprises and more consistent uptime for your team.

Data Protection

Backups run on a regular schedule, giving you a way back to work if a device fails or files disappear. That protection helps limit disruption when something breaks.

Help Desk Support

When employees run into technical issues, a real person is available to help walk through a fix, keeping small problems from turning into lost hours across the workday.

Strategic Planning.

Technology decisions are easier with a plan built around where your business is headed, not just what needs fixing today. That approach helps you budget for growth ahead.

840+ BizRatings Reviews From Our Clients

Client Reviews: 840+ Score: 9.82

Industries We Empower

With decades of hands-on experience across regulated and fast-moving industries, we understand the unique risks you face. Our deep industry expertise allows us to deliver cybersecurity-first, compliance-ready IT solutions tailored to your environment and built to protect what matters most.

Financial Service Organizations

Healthcare &
Medical

Manufacturing &
Distribution

Legal Firms &
Attorneys

Nonprofit
Organizations

Professional
Services

Need IT Support You Can Rely On?

Without reliable IT support, everyday issues can quickly slow the business down. Employees may lose access to email, files, printers, or the internet, leaving them unable to complete tasks or respond to customers. Instead of working, they spend time trying to fix problems they may not understand.

When those issues remain unresolved, files can be lost, security risks can grow, and longer outages can interrupt the entire business. Technology becomes a daily frustration instead of a tool that keeps work moving.

Work With a Trusted IT Support Team

We start by reviewing your systems, recurring issues, security concerns, and how your team uses technology each day. This helps us identify what is causing disruption and where support will have the most impact.

From there, we provide monitoring, maintenance, troubleshooting, and employee support based on your actual needs. Our team documents your setup, learns how your business operates, and addresses problems with practical solutions. This allows us to respond efficiently, reduce repeat issues, and keep your Syracuse business secure, reliable, and easier for employees to work with.

Our IT Support Services

Help Desk Support

When technology stops working, your team needs fast access to someone who understands the issue. Our Syracuse help desk provides direct support, clear communication, and practical troubleshooting to keep problems from disrupting the workday.

  • Direct access to familiar technicians

  • Requests tracked through resolution

  • Help for routine and urgent issues

Remote and On-Site Support

Some issues can be resolved quickly through remote support, while others require hands-on assistance. We provide both options across Syracuse, choosing the most practical response based on the problem, location, and urgency.

  • Remote help for faster resolutions

  • On-site support for hands-on issues

  • Flexible support across multiple locations

Cybersecurity Protection

Phishing emails, weak passwords, and outdated software can expose your business to costly threats. We combine practical security tools, employee awareness, and regular reviews to reduce risk and strengthen everyday protection.

  • Email filtering for suspicious messages

  • Protection across company devices

  • Employee phishing awareness training

Cloud Solutions

Cloud systems give employees secure access to files and applications from different locations. We help organize, migrate, and support your cloud setup so teams can work consistently without scattered files or confusing document versions

  • Organized cloud storage and access

  • Support across approved devices

  • Guidance throughout cloud migrations

Data Backup and Recovery

Lost files, failed hardware, and compromised accounts can quickly interrupt operations. We set up reliable backups, verify that data can be restored, and prepare recovery options that help your business resume work faster.

  • Scheduled server and device backups

  • Recovery for lost or deleted files

  • Regular backup and restoration checks

IT Consulting and Planning

Technology decisions should support where your business is going, not simply respond to the latest problem. We assess current systems, plan future needs, and recommend practical investments that fit your goals and budget.

  • Reviews of current and future needs

  • Budget planning for technology upgrades

  • Guidance before major purchases

Get Started Today!

If your team in Syracuse is tired of technology problems that keep coming back, we would like to hear from you. A quick conversation is often enough to see where the biggest opportunities are for improvement.

As your local IT company, we are ready to talk through what is slowing your business down and how our IT support can help. Contact us today to set up a conversation.

Frequently Asked Questions About IT Support in Syracuse

What is IT support?

IT support means having a team that keeps your computers, network, and software running so your business does not lose time to technical problems. For businesses in Syracuse, that support looks like everything from fixing an issue with a workstation to monitoring a network so problems get caught early. We handle those day to day needs so your team can stay focused on running the business, not troubleshooting it.

What does IT support include?

A full IT support plan typically covers help desk assistance, network monitoring, data backups, and cybersecurity protection, along with guidance on new technology purchases. We build our IT support around what a business actually uses day to day, rather than a fixed list of services that may not fit how a team in Syracuse works.

What is the difference between IT support and managed IT services?

IT support often refers to help desk assistance and troubleshooting when something goes wrong, while an MSP, or managed service provider, usually bundles that support with ongoing monitoring, maintenance, and planning. In practice, most businesses in Syracuse benefit from a combination of both, which is how we typically structure our support.

Do you offer remote IT support or only on-site visits?

We offer both. Many day to day issues can be resolved remotely, which is often faster for everyday problems, while hardware issues or network setup usually call for an on-site visit. Businesses across Syracuse can expect our IT support to include whichever approach fits the situation.

How quickly can I get IT support when something breaks?

Response times depend on the issue and how it is reported, but our goal is to make sure a business is never left waiting long without an update. We prioritize IT support requests based on urgency, so a system outage gets attention faster than a minor question.