meet the New England IT team you can rely on

Linda Weller

President

Chris Chan

Sr. Director of Solution Sales

Mitch Weller

Executive Vice President

Nick Wetherwax

Sr. Director of Technical Solutions

Mike Minch

Client Success Representative

Jacob Weller

L1 Engineer

Rikki Weller

Marketing Executive

Brian Moss

Solution Sales Representative

Chris McDonald

L2 Engineer

Matt Frosini

L2 Engineer

One Partner For Every Piece Of Technology

Without reliable IT services, small technology issues can quickly disrupt daily work. Slow systems, security gaps, unclear vendor responsibilities, and repeated downtime can leave employees frustrated, delay customer service, and make growth harder to manage.

Information Advantage helps Syracuse businesses bring support, security, networks, cloud systems, and technology planning under one accountable team. We monitor systems, respond when problems arise, coordinate improvements, and help reduce avoidable disruptions. The goal is simple: keep your technology dependable, secure, and easier for your business to manage without adding more work for your staff.

What Our IT Services Cover

  • Network monitoring flags issues before they slow down daily work.

  • Layered cybersecurity protection helps guard against common threats.

  • Cloud backups designed to help protect files if hardware fails.

  • Help desk support answers questions without long wait times.

  • IT consulting aligns technology decisions with real business goals.

  • Vendor coordination removes the need to manage multiple contacts.

  • Compliance support helps keep documentation organized and current.

We love conversations with our clients but it's our work that does the real talking.

“We needed help it was only a phone call away”

“We enjoyed another successful year at Hoag Library in no small part due to our relationship with Info Advantage. With the help of Johnathan and Linda we replaced many of our computers this year and have finally gotten all of our equipment onto a three year cycle for replacement. The installation of the new computers was handled in house knowing that if we needed help it was only a phone call away. Jeremiah was instrumental in helping us get all of the new equipment online and swapping out some other equipment with items that were at the end of life. Other times we have depended on Jacob to help us figure out why we were having problems. (an unknown power outage was one cause.) and he and Kris reset programs when we could not make successful updates. We were also unable to catalog new books when the dedicated computer went down. We sent the computer to IA , they performed “magic” and Jacob returned it and reinstalled it until our new computers came in.”

BETTY SUE MILLER

Director Hoag Library

“Words can’t describe the difference Info Advantage has made."

“I have been working with the Info Advantage team for a little over a year now as the IT Manager for VP Supply Corp. Words cannot describe the difference Info Advantage has made in my ability to do my job and protect our network and information assets. What started as a hardware vendor has now evolved into providing MSSP services to better protect our network – and we could not be happier with the quick return on investment this has given us. I would like to give a special shout-out to the members of the Info Advantage team who have not only done their job exceptionally well but have also mastered the soft skills and make me feel as though I can always reach out if we need them. Johnathan, Chris Chan, Chris McDonald, and Nick Wetherwax have been outstanding over the past year. With continued success like this VP Supply will have Info Advantage as a partner for many, many years to come!”

ADAM DEKRAMER

IT Manager VP Supply Corp

“I’ve worked with Info Advantage for 12 yrs. across multiple companies.”

“I have worked with Info Advantage over the past 12 years at a couple of companies. This year, Info Advantage helped me deploy a new VMWare / EMC environment for my current employer. During the selection process, they were very responsive with quote changes, responses to questions and updates explaining every aspect of the roll-out. They were very willing to take my current level of knowledge into consideration in the quoting process and their quotes were very competitive. Once awarded the project, Info Advantage proceeded very quickly to order and install the hardware in agreed time with on-hands training and system documentation for me. I would personally recommend Info Advantage for any project.”

CLINT SCHWAB

Durst Imaging / Rochester, NY

iaGuardianMSP Solutions Builder

See what IT should actually cost your business. Use our calculator to estimate your monthly budget based on your team size, needs, and security requirements. Click the button to get your estimate.

Is Technology Slowing Your Business Down?

Without reliable IT services, businesses can face slow computers, missed security updates, failed backups, and software that does not work properly together. Employees may spend hours trying to solve problems, contact different vendors for help, or wait while no one takes responsibility for fixing the issue.

Over time, these problems can cause missed deadlines, lost files, security risks, and frustrated customers. Instead of focusing on their work, employees are forced to work around unreliable technology, making the business less productive and more difficult to manage.

Why Choose Us As Your IT Services Provider?

We start by reviewing how your team uses technology, where problems occur, and which systems may create security or reliability risks. This gives us a clear picture of what needs attention before we recommend changes.

From there, we manage support, monitoring, security, software, and technology planning through one consistent point of contact. We explain recommendations in plain language, coordinate updates carefully, and build an IT services plan around your priorities, budget, and daily operations so your technology stays dependable and easier to manage as your business changes, develops, and grows.

How Our IT Services Work

Network Management

We monitor firewalls, servers, and connections across the network so businesses in Syracuse can rely on stable, consistent performance for daily tasks and communication between busy teams.

Cloud Support

We manage cloud platforms and backups so files stay accessible, storage stays organized, and businesses in Syracuse can work from anywhere without losing track of data.

Cybersecurity Protection

Our IT services apply layered defenses to guard email, devices, and data, helping businesses in Syracuse reduce exposure to the phishing attempts and malware that target smaller companies.

IT Consulting

We review current systems and future plans together, helping businesses in Syracuse budget for technology in a way that supports growth instead of reacting to it.

840+ BizRatings Reviews From Rochester Clients

Client Reviews: 840+ Score: 9.82

Our IT Services

Reliable IT services cover more than fixing problems when they happen. Here is how we help businesses in Syracuse keep their technology supported, secure, and ready for daily work.

Network Management

A stable connection should feel invisible, not like something the team has to think about between meetings. Too often, a slow network or a dropped connection interrupts calls, stalls file transfers, and leaves people refreshing a screen instead of working. Our IT services monitor network performance continuously, catching congestion and hardware issues before they turn into a dropped call or a stalled upload.

  • Continuous monitoring of routers, switches, and firewalls.

  • Bandwidth management that keeps daily traffic moving smoothly.

  • Wireless coverage checks across offices and shared spaces.

  • Documentation of network changes for easier troubleshooting later.

Cybersecurity Services

Every business wants to trust that a suspicious email gets caught before anyone clicks it. Instead, many teams find out about a threat only after a strange login alert or a locked file shows up on someone's screen. Our IT services layer email filtering, endpoint protection, and monitoring together so common threats get caught earlier, before they reach a person's inbox.

  • Email filtering that reduces phishing attempts reaching your team.

  • Endpoint protection installed across laptops, desktops, and servers.

  • Multi factor authentication set up on critical business accounts.

  • Ongoing monitoring for unusual login activity and access attempts.

Cloud Solutions

Files should be wherever the team needs them, whether that is the office, a client site, or a spare bedroom turned home office. When cloud tools are set up without a clear plan, businesses end up with scattered files, unclear permissions, and storage costs that creep upward. Our IT services organize cloud environments so access stays controlled and the tools a team already uses actually work together.

  • Cloud platform setup configured around how your team works.

  • Storage organization that keeps shared files easy to locate.

  • Permission management so the right people see the right data.

  • Ongoing cost review to avoid paying for unused cloud storage.

Data Backup and Recovery

A backup should be the thing nobody thinks about until the day it matters, and then it should just work. Too many businesses learn their backup was incomplete or outdated only after a server crash or a ransomware attempt. Our IT services test backups on a regular schedule, so a bad afternoon does not turn into a lost week of client records.

  • Automated backups scheduled outside of business hours.

  • Regular restore testing to confirm backups actually work.

  • Offsite copies designed to help protect against local outages.

  • A documented recovery plan ready before it is ever needed.

IT Help Desk

When something breaks, a business wants a real person on the line, not a ticket number and a long wait. Too many teams get stuck explaining the same issue twice before reaching someone who can actually fix it. Our IT services connect businesses in Syracuse to a help desk that answers directly and works the problem until it is resolved.

  • Direct access to a help desk during business hours.

  • Remote support that resolves most issues without a site visit.

  • Clear ticket updates so nobody wonders about a request's status.

  • Escalation paths for issues that need deeper technical attention.

IT Consulting

Technology spending should feel like a plan, not a series of reactive purchases made under pressure. Many businesses buy new software or hardware only after something fails, without ever stepping back to look at where the budget is actually going. Our IT services include regular planning sessions that connect technology spending to where the business is actually headed.

  • Quarterly reviews of current systems and upcoming needs.

  • Budget planning that maps costs against business priorities.

  • Guidance on which upgrades matter now versus later.

  • A technology roadmap that supports upcoming growth plans.

Industries We Empower

With decades of hands-on experience across regulated and fast-moving industries, we understand the unique risks you face. Our deep industry expertise allows us to deliver cybersecurity-first, compliance-ready IT solutions tailored to your environment and built to protect what matters most.

Financial Service Organizations

Healthcare &
Medical

Manufacturing &
Distribution

Legal Firms &
Attorneys

Nonprofit
Organizations

Professional
Services

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Safe Online Holiday Shopping Guide from the IT Experts

Safe Online Holiday Shopping Guide from the IT Experts

Smartphones| Online Shopping
December 19, 2016•3 min read

With the holidays fast approaching, many consumers have been turning to their mobile devices to handle all of their holiday purchases. Online shopping is a quick and easy way to get everything you need for the season, without the hassle of having to go to crowded stores. However, there are more than a few risks involved with making transactions over the world wide web. With so many data breaches in the news this past year, many holiday shoppers are weary of making any online purchases. In order to combat this, we asked IT experts about the best ways to ensure your personal data is kept safe from cybercriminals. Here are a few easy tips to make your holiday shopping a little easier and a whole lot safer.

Double Check Links and URLs

Just because a site looks like one that you recognize and trust doesn’t mean it’s legitimate. Cybercriminals will often purchase domain names that are similar to popular sites such as Ebay or Amazon to try and trick consumers into releasing their information to them instead of the genuine site. Before entering any login or payment information, double check that the website URL is correct. Even one misplaced period can bring you to a malicious site. A good indication that the site is legitimate is to look for the address that starts with HTTPS, as the S stands for a secure connection, meaning your information will be safe.

Avoid Shopping on Public Wifi Networks

While public WiFi might be great for checking the news or your social media sites, it can pose a threat to your data security. Public WiFi can be accessed by any one at any time, making it a prime place for hackers to lurk in search of sensitve data to steal. Many public WiFi spots have minimal security, making it easy for information to be leaked out. Instead of risking your data, save the online shopping for an internet connection that is secure, such as your home network. Double check that your connection is secure at home as well, or you may risk accidently giving out your information.

Stick With One Payment Method

While it may be tempting to spread your holiday purchases out amoung several payment methods, each new method gives cybercriminals more access points to your personal data. Using a secure payment system, such as Paypal, can help manage these payment methods through a secure network. These services act as a middle-man between consumers and vendors, making sure that the transaction runs smoothly with a secured connection. If you do not want to use a service such as Paypal, it’s advised that you keep all your spending on one card. This will isolate the risk of data loss to one account, making it easy to track. Choose an account with a good fraud system, and be sure to turn on account alerts to spot anything suspicious.

Make Sure Your Device is Up-to-Date

Cybercriminals will exploit any chance they get in order to steal your information, including vulnerabilities found in popular software applications. Keeping your computer and mobile device updated will ensure that your information is as secure as possible, as companys will often release what are known as patches. These patches are direct responses to any vulnerabilities or bugs that can be easily exploited by a hacker. Before making an online purchase, check to see that everything on your device has been updated to the latest version. This helps keep you safe from known security issues as they are discovered.

Online store fronts can make holiday shopping easy and quick, but it can also come with it’s own issues. If you’re worried about the potential leakage of personal or company information during the holidays, Info Advantage can help. Call us today at (585)254-8710 and let Info Advantage help keep your mind at ease this holiday season.

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Frequently Asked Questions About IT Services in Syracuse

What is IT services?

IT services cover the ongoing management of a business's technology, including networks, cybersecurity, cloud tools, data backup, and help desk support. Our IT services bring those pieces together under one plan so a business in Syracuse has a single partner instead of separate vendors for each part of its technology.

What is the difference between IT services and IT support?

IT support usually refers to help desk response when something breaks, while IT services describe the broader, ongoing management of a business's entire technology environment. Our IT services include support as one part of a larger plan that also covers security, cloud, and consulting.

How much do IT services cost for a small business in Syracuse?

Costs depend on the number of users, the systems involved, and the level of support a business needs. We review your current setup and goals before recommending a plan, so the IT services you get are built around your budget rather than a generic package.

Do you offer remote or on site IT services?

We provide both. Most day to day IT services get resolved remotely, while certain issues, like hardware installs or network changes, are handled with an on site visit from our team in Syracuse.

How is an MSP different from hiring an in house person for IT services?

An MSP, or managed service provider, gives a business access to a full team of specialists instead of relying on one person to cover networking, security, and help desk support alone. Our IT services function as that outsourced team, backing up the internal staff a business may already have.

Get Started Today!

If your business in Syracuse is outgrowing a patchwork of vendors or a single overworked technician, our IT services are built to bring everything under one roof. As a local IT company, we start with a conversation about what is actually running your technology today, not a sales pitch about what you should buy next.